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Adobe Captivate 2019 Closed Captioning Changes Colors Mid Caption

New Here ,
Aug 29, 2023 Aug 29, 2023

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Hello,

 

I'm working on a project for work and most of the time the closed captioning has no problems. We set it to a standard for the entire project. I'm running into a weird issue where for one slide exactly, the closed caption changes colors to a duller gray than the color selected. It happens mid sentence, goes back to normal, and then happens again towards the end.

 

  • I have already tried resetting the closed captioning for the whole project. 
  • I have deleted the closed captioning for that slide, and readded them.
  • I have edited that slide's closed captioning. 

 

Settings for Captivate Project 

Example 1 

Example 2 

 

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Advanced , Editing

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Community Expert ,
Aug 29, 2023 Aug 29, 2023

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Does the CC text on that slide contain any special characters or punctuation marks?

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Community Expert ,
Aug 30, 2023 Aug 30, 2023

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Are you on version 11.8.2? I have seen multiple users mention issues with CC in that version in the eLearning community. It may be a bug.

You include several links but they all open Adobe Connect for me?

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