Adobe Captivate 2019 Closed Captioning Changes Colors Mid Caption

[IP247]

Hello,

I'm working on a project for work and most of the time the closed captioning has no problems. We set it to a standard for the entire project. I'm running into a weird issue where for one slide exactly, the closed caption changes colors to a duller gray than the color selected. It happens mid sentence, goes back to normal, and then happens again towards the end.

• I have already tried resetting the closed captioning for the whole project. 
• I have deleted the closed captioning for that slide, and readded them.
• I have edited that slide's closed captioning. 

Settings for Captivate Project 

Example 1 

Example 2 

[RodWard]

Does the CC text on that slide contain any special characters or punctuation marks?

[pate54500826]

I am having the same issue, I cannot change the color of the text. I tried to change for one slide since it did have a '?' in it, but still not able to change. 

[Lilybiri]

Are you on version 11.8.2? I have seen multiple users mention issues with CC in that version in the eLearning community. It may be a bug.

You include several links but they all open Adobe Connect for me?