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adip21769947
Participant
September 25, 2018
Question

Adobe Captivate 2019 very slow

  • September 25, 2018
  • 18 replies
  • 18028 views

Hi,

am trying to develop simulations and interactive slides, but either the new version slows down or hanged. Am using Mac it has ample space to accommodate captivate files. Any remedy?

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    18 replies

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    A
    AlexFreiberger
    Participating Frequently
    March 25, 2019

    Same here, i use a 27" imac with 24GB RAM, EVERY single mousclick takes 4 sec at least.

    I have to decide if our company will stick to this, and at the moment my only answer ist : PLEASE DON'T, lets find another app.

    Even if i start a new projects i have 5 sec lag on every action i do, no matter what, even resizing the captivate window takes 5 sec.

    If this is normal, i am out.

      PerfectPixelMarketing
      PerfectPixelMarketing
      Participating Frequently
      March 25, 2019

      I completely understand your frustrations as I am dealing with it as well. I can honestly say that Adobe is aware of the issue and has been working with me to fix it. Brick-layer's solution does work but it is an annoying solution because we need to change the resolution of our monitor.

      Just sit tight - hopefully they will get this figured out soon.

      A
      AlexFreiberger
      Participating Frequently
      March 25, 2019

      I hope this update comes before i have to give my report, as for now i cannot advise anyone to use this app, including me.

      brick-layers
      brick-layers
      Participating Frequently
      February 28, 2019

      I have this same issue with a newer iMac.

      Any interaction with Captivate 2019 (and before) takes at least 5 seconds to respond with significant reduction in productivity.

      I noticed these issues when I upgraded to an iMac with a Retina display. While the delay in the other Adobe CC apps is far shorter, it is particularly bad in every version of Captivate I'm using going back to Cp7.  

      I HAVE A WORKAROUND. Many of you won't like it, but it does speed performance very noticeably. Reduce the resolution of your display as low as you can tolerate.

      For the Mac, you can do this in System Preferences > Display > Resolution.

      Select the "Scaled" radio button, and the option below for "Larger Text".

      Retina iMac System Preferences for Display

      Yes, I know. Your apps become horsey-huge. But try using Captivate after reducing the resolution. For me, productivity is almost normal speed. It's still much slower than I think it should be, but I'm at least 5x productive now with this simple step.

      Of course, this will adversely affect the usable workspace for other apps, but it does avoid the Captivate delays for me.

      I don't know if the delays are an issue with the graphics hardware or software (I am running Radeon Pro 580 with 8GB of VRAM), but I believe all the Adobe apps could benefit from improved graphics display optimization; whether it is using the Metal framework for macOS, or else libraries to work with the graphics processors more efficiently.

      In fairness to Adobe, high-resolution displays require fierce software and hardware demands to render complex documents in real time.

      However, I saw a demonstration from Adobe of a special Photoshop version running on the new iPad Pro that was able to edit and render massive augmented reality images in real time, so it would seem that they have already cracked this nut. Seeing that, I'm not sure what the cause of the Captivate delays are.

      Perhaps development teams only work on one product, but Captivate could really use a tune-up to its graphics engine to render these very simple graphics much faster.

      On another note, I would love the same graphics tools in Captivate that InDesign currently uses, but I'm not holding my breath.

      I hope this helps.

        TheKapp
        TheKapp
        Participating Frequently
        March 30, 2019

        @brick-layers... Sir, much thanks for the suggestion, it is greatly appreciated...However, I tried this with my 2015 27 inch iMac- changed the display, SCALED FOR LARGER TEXT..Went back to Captivate to continue working on my project....Unfortunately, NO CHANGE in the slowness issues with Captivate 2019 for Mac.  

        This is going to take a patch or some sort of line-level coding overhaul in programming from Adobe .

        It does not seem possible that doing something as advanced/sophisticated as, say, creating 3D lettering in Adobe's Photoshop CC, or rendering video in Adobe's Premiere,  should in any way be NOTABLY MUCH faster (!) than doing things in Adobe's Captivate 2019, like...

        • typing a sentence
        • using your cursor to simply try to slide the program's window one inch to the left   

        To me there is no logical explanation, except that there's a PROGRAMMING ISSUE with Captivate 2019 for Mac, that needs to be fixed by the software developers of Adobe, Inc, ASAP, for it's customers.

          RodWard
          Community Expert
          RodWardCommunity Expert
          Community Expert
          March 31, 2019

          Every MAC user that experiences this issue should be logging it as a bug with Adobe via the Bug Reporting form.

          Complaining about the issue here in the forum achieves very little.  None of the users here can make whatever changes are required to Captivate's underlying code to resolve the issue.

          Adobe won't be highly motivated to resolve the issue unless they think a LOT of users are affected and they judge that by the number of reports coming in from the feedback form.

          P
          PurpleTigers1999
          Participating Frequently
          February 19, 2019

          I am running a iMac Pro (2017)

          Processor: 3.2Ghz Intel Xeon W

          32 GB 2666 MHz DDR4

          And using Captivate 2019, is like the slowest thing ever!

          Anybody got any ideas on how to speed it up.

          PLEASE!!!! Let me know!

          PerfectPixelMarketing
          PerfectPixelMarketing
          Participating Frequently
          February 20, 2019

          I am also having problems with Adobe Captivate 2019 on my brand new iMac:

          iMac 27-inch, 2017
          4.2 GHz Intel Core i7
          Memory: 16 GB 2400 MHZ DDR4
          Radeon Pro 580 8192 MB

          The crazy thing is, my older iMac (2012), which has a similar hardware setup runs the software just fine. I've had Adobe customer support try fixing the issue but they just blame Apple. I've tried doing everything they've asked, even creating a Root user and installing the software that way. 

          I will definitely be uninstalling Captivate once I no longer need the software.

          O
          overlapm79992435
          Participant
          February 18, 2019
          The same thing happens to me, I have 3 Mac computers. One 2011 Pro, and it works correctly, with a late 2015 and a Macbook 2019, it's very slow. Deeben solve this already, if you know something I appreciate sharing it.
          Lilybiri
          Lilybiri
          Legend
          February 18, 2019

          It is very strange that lot of Mac users do not have this problem. To me that means that it is not in the first place Captivate which is the culprit. The first evangelist who present everywhere, dr. Pooja Jaisingh, is using a Mac, and never did see the slowness. 

          RodWard
          Community Expert
          RodWardCommunity Expert
          Community Expert
          February 19, 2019

          RodWard thank for you taking to time to answer. Unlike some in this forum, you can always be counted on to help without snarky comments.

          My co-worker was having the same problem until he cleared the cache on his machine. From then on, Captivate has worked as promised. I did the same and no difference. I created a shortcut to Run As Admin and that seems to help a little.

          I understand your point that there has to be something different but they are clones: identical laptops that arrived the same day with identical installs on them.

          It's weird that several of us are experiencing the same issue but for no obvious reason.

          THANKS again for your help. I will open a ticket with Adobe to see if they can help.


          Gil,

          Could you please take a screenshot of your Captivate Default Folder locations and show us what you see?  You can find this screen at Edit > Preferences > Global Preferences: General Settings.

          Are the Publish At and Project Cache locations pointing to folders on your computer C drive?

          Is your company using Roaming User Profiles or have all User Profiles stored on LAN servers rather than being on the user's local hard drive?

          These issues can also cause slowness (as well as project file corruption).

            O
            OGCJR
            Participating Frequently
            February 7, 2019

            I am experiencing the same issue on my Mac. I am running macOS Mojave on an iMac (Retina 5K, 27-inch, Late 2015) with 32GB of ram, 3.3 Ghz Intel Core i5.

            Captivate feels lethargic and slow. Typing, moving or resizing objects is a pain. I recently started my subscription to the latest version of Captivate. I don't remember Captivate having this poor performance in the past.

            Adobe, please do something about this issue.

            Thanks.

            P
            PurpleTigers1999
            Participating Frequently
            February 12, 2019

            I guess this still hasn't been addressed yet, seeing as how I have the same issue. My 2017 Version ran fine, but the 2019 version is EEEEEXXXXTTTTRREEMLY SLOW!!!!!

            TheKapp
            TheKapp
            Participating Frequently
            January 30, 2019

            I do wish I had known about this issue before purchasing the software. I do not own a PC and also absolutely cannot afford Storyline 3 as it's over $1,200.00 for a one user license. HOWEVER, I am in complete agreement with all others here re: Captivate...I am THANKFUL to say that other Adobe products like Photoshop, Premiere, and Illustrator run a a very brisk speed but Captivate has the same very slow reaction time that others are describing.

            HOW SOON can some kind of fix or patch be created?  I am trying to complete an eLearning project as my MA Thesis for Cal Poly Pomona, and I now have to wonder if I'm going to finish this in time...

              Lilybiri
              Lilybiri
              Legend
              October 3, 2018

              Can you check the exact version number? Most recent version is 11.0.1.266. The patch fixed several Mac issues.

              elearningbuilder11
              elearningbuilder11
              Inspiring
              November 26, 2018

              Sadly, no. The MAC patch 11.0.0.266 has not addressed the crappy speed issue with CP 2019.

              The effect is SO bad that for every character I type, I have to wait 5-6 seconds for it to show up. When clicking and dragging, I have to click my mouse, hold it there for 4-5 seconds and then drag or the selection marquee wont show up at all. It's not the computer, because I also use Photoshop, After Effects, Premier, Illustrator, InDesign and Audition ALL with no ill effects whatsoever.

              As such, I feel that this is clearly an issue with Captivate and not the computer I am using it on? This is extremely frustrating and has increased my development time and slowed me down by a lot. This was not a problem for me when using CP 6, 7, 8, 9 or 10 so why now? hmmmmm ?

              Adobe, PLEASE address and fix this known issue for users! (searching online it appears to be a common issue with Captivate).

              E.g.

              "I’ve just started using Captivate 2019 and it is running incredibly slow!" - https://www.elearninglearning.com/?query=Captivate%202019%20and%20it%20is%20running%20incredibly%20slow

              "Why does Adobe Captivate 2017 run so slow on my iMac?" - Why does Adobe Captivate 2017 run so slow on my iMac?

              "Captivate 2019 Running Slow" - https://elearningfeeds.com/captivate-2019-running-slow/

              And this is just a FEW!

              P.S. I have already cleared the cache (numerous times) and changed the path for the Project Cache to a local folder, nothing helped. 

                alfredmack
                alfredmack
                Inspiring
                November 27, 2018

                I agree with you, This has been an issue with most MAC users. The development team need to intervene on this issue.

                D
                Adobe Employee
                Deep Roy
                Adobe Employee
                October 3, 2018

                I have sent you a Private message . Please provide the requested details, so that we can connect and check the issue further.

                S
                Scott Azar
                Participant
                August 1, 2019

                I am also having this issue and would love help. The support number says 10 minutes on hold and then 2 hours later, nothing still.  I'm very aggravated about the cost and how I can't even really use this to make anything!  I am running on a Macbook Pro i7 late 2018 model with 16 GB or RAM.  I closed EVERYTHING except Captivate and it's still not working very well when I am writing text or trying to play a video in the timeline.

                T
                thorstens1717525
                Participant
                August 2, 2019

                I've talked to Adobe Support about this several times and the only solution they came up with was "lower the resolution of your iMac" which is absolutely impractical!

                So the "solution" that works for me right now is:

                - Go to the "programs" folder

                - open the "Adobe Captivate 2019" folder

                - right click on the Adobe Captivate app

                - select "run in low resolution"

                However this is just a workaround and doesn't change the fact that Adobe really needs to adress this issue. I mean it's 2019 and there are still apps that don't run on 4K?

                Hope this helps.

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