Skip to main content
A
ade.bakare
Participant
April 16, 2017
Question

Adobe Captivate 9 to Adobe 2017

  • April 16, 2017
  • 2 replies
  • 2407 views

Hi, I just purchased and installed adobe captivate 9.0 just 2 weeks ago only for me to find out that there is now a 2017 release. If I had known I would have waited to purchase and install this latest release since its the same price I paid for a full license. Adobe, is there anyway I can get a free upgrade since I just purchased it. Please any assistance from adobe will be appreciated.

Thanks a lot 

This topic has been closed for replies.

2 replies

P
Pohlschroder
Participant
April 19, 2017

I have a similar issue. But the eligibility  period is set for a month. I am lucked out since my purchase was about 3 months ago.

This is really not how to deal with paying customers...If the period longer I could understand. But such a short period. This I don't.

These are no cheap programs and not all of us can afford to buy one in couple of months period.

Upgrading these programs would cost you not that much....How many people would actually have purchased one in the past couple of months?

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
April 19, 2017

The problem you describe is one of the main reasons most people are now purchasing Captivate via the Subscription plan.  If you do that, the monthly fee is quite small and you get the latest version of Captivate immediately when it comes out. 

That doesn't mean you need to start using it right away.  You can still have the previous Captivate version on your system and use that until Adobe has finished ironing out the bugs in the new version.  But with the subscription plan you can only ever have the current version and the previous version of Captivate on your system at the same time.

It might be too late for you to change over right now, but it's definitely something to consider before you make your next purchase.

P
Pohlschroder
Participant
April 19, 2017

I'm sure Adobe feels duly chastened by your stern warning but I feel they are unlikely to revoke any previous policies forthwith.

Those of us that have been using their software for some years know that the Adobe company never announces the release date of new software versions weeks or months in advance.  Even those of us that were on the Captivate 2017 Pre-release Program and had access to Alpha and Beta versions of Captivate 2017 would not have been able to tell you when the new version was finally going to be released. (We were all forbidden to make any comments about it.  And besides, none of US knew the actual release date until the day before it happened last week.)

By mentioning TalentLMS I suspect you are talking about using the authoring tools in that LMS and others?  I strongly believe you are not comparing "apples with apples" there. You're going to find a vast difference between what an LMS authoring tool allows you to do and what Captivate now does.  But as I said above, you are well within your rights to alter your tool of choice.

Good luck with trying to sue a car company because they released a new model three months after you bought the previous model on the showroom at that time.  I would not like your chances of success in court, but crazier things have happened in the legal world.  (I once heard of a woman successfully suing a major RV company because she was driving down the highway in her brand-new RV and crash-totalled it because she left the driver's seat to make a sandwich back in the kitchen.  She claimed the User Manual neglected to warn owners that sort of thing wasn't recommended practice for RV drivers.)

You may have learned an expensive lesson about buying software in this instance.  But if you had been on this forum some months ago and asked for advice on the best way to purchase Captivate (given that a new model was due out in the near future), I feel sure most of us would have suggested you went with the Subscription option to be on the safe side.  And that's still the advice I would give you right now when the time comes to acquire your next Captivate version.


Thank you for your clarifying this to me. I have learned my lessons now and will never ever ever do this again....

Since you put it this way, I will ensure to sign up with the online applications...that you keep on mentioning...

To whom it concerns!

Listen to reason as stated above. Do not issue any frustration even if you feel that you are cheated...

Even if you do, then stop complaining and ensure to buy more products of that company not once but on an ongoing basis...

End message....

+++++++++++++++++++++

PS: I will no longer react on your comments. The comments you give are more of finger pointing to me how stupid i have been and that I should feel lucky to be use a Adobe product....This approach maybe works where you come from but not here.

You have nice day.

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    April 17, 2017

    You might be eligible for a complimentary upgrade.

    Visit this page and read through to understand the eligibility. Next use the Contact us link also on that page to find out if your purchase falls in the eligibility period.

    Paul Wilson, CTDP
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices