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Adobe Captivate free trial issue with installing

alexj29456787
New Here ,
Nov 23, 2015 Nov 23, 2015

I am having trouble installing the free trial of Adobe Captivate. When I go to download it, it doesn't even download a file package, it just opens a new window and asks to install from there. When I do that, it has a problem initializing the adobe installer saying it could be due to a missing file. Why?

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Anupriya Khare Adobe Employee
Adobe Employee ,
Nov 23, 2015 Nov 23, 2015

Moving to Adobe Captivate‌

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RodWard Community Expert
Community Expert ,
Nov 23, 2015 Nov 23, 2015
In Response To Anupriya Khare

Try using a different browser.  I've seen this issue myself and got by this way.

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scottt48570931
New Here ,
Nov 30, 2015 Nov 30, 2015
LATEST
In Response To RodWard

I had a problem downloading it too. I was using Safari on my Mac. I switched to Chrome and it's downloading just fine.

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Mayank_Meh Adobe Employee
Adobe Employee ,
Nov 24, 2015 Nov 24, 2015

Hi There,

Greetings..!

Please check your Private Message I have sent you the download links for Cp 9. In case you face any issues then please click the following link to chat with a representative :  Chat with an Expert

Thanks,

Mayank

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