Hello
In 2019 I bought an Adobe Captivate licence Version 11 for MAC
I recently (Aug 2022) upgraded my MAC Operating System to Monterey 12.5.1.
Adobe Captivate did not work so I uninstalled it and binned it using the installer.
I then logged into my Adobe Account and downloaded the link to my licence I purchased in 2019.
The Captivate_2019_LS21 file installed properly on my computer; the other two downloads ie Adobe Elearning Assets and Captivate 2019 Neo Content did not install. Error message - can’t find file location.
My main problem is that when I launched Adobe Captivate after installation it defaults to a "Sign up for a 30 day trial” page or buy. It does not register my original licence I bought in 2019 despite the fact that I went into my account and downloaded the link from my bought product page. At no point was I asked for my registered serial number. It just defaults to sign up for a 30 trial offer then subscription and I cannot proceed from that point onwards. I closed all Adobe applications before installing and I signed into my Adobe account using the email that I used to buy the product in 2019 so there is not an issue with product bought with a different email account.
Firstly, How do I get around the above problem. ie. disable the 30 day trial offer screen and for it to recognised my licence.
Secondly there is the issue of the other two downloads not installing.
Thank you for your help.
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