Adobe Support Advisor

[arnoldd76214042]

i have similar problem but installing adobe captivate..see snapshot below. Need some advise please

[Lilybiri]

I moved your question to the Captivate forum because it is not part of the CC. I will try to find someone to help you out, but please can you specify your OS and which version of Captivate you want to install?

[Mayank_Meh]

Hi arnoldd76214042,

Can you please check if you are not running the "Setup.exe" file from a network drive or from inside a zip file? In case of zip file please extract /Unzip it and then try to run setup.exe from the extracted folder.

In case the issue still exists then please try the below steps(for Windows):

1. Go to : C:\Program Files (x86)\Common Files\Adobe

2. Rename OOBE folder to OOBE_old.

3. Go to : Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You  and download Adobe Application Manager and install it.

4. Now try to run the Captivate installation again.

Regards,

Mayank