Adobe Typekit Fonts not Working when Published

[muchelleb]

Hi There,

I am publishing a piece of responsive eLearning using a Typekit font 'Runda' and 'Nimbus Sans'.

When I upload it, the Typekit fonts disappear and the project reverts back to Times New Roman.

I'm entering the appropriate domains on publish.

What could I be doing wrong here?

This is my eLearning hosted on reviewmyelearning.com - the font has dropped off and is displaying as Times New Roman.

This is the eLearning within the Adobe Captivate program - I have under 10 type kit fonts with my free plan, which is under the quota.

Here is my publish screen. Enter in 'Typekit Domains', I have included : localhost, *reviewmyelearning.com, www.reviewmyelearning.com, reviewmyelearning.com, https://reviewmyelearning.com/

(I just entered all of the variations that I could think of - in case!)

I'm new with using Typekit, any help would be appreciated.

[Lilybiri]

It is just sort of intution. Only Adobe can give you an answer, I'm just a user. Can you contact them?

[Marko Stojkovski]

I did that this afternoon and after a huge, more than 5 hours long conversation we realized that the different account IS actually an issue. At first, I thought it's impossible because you can actually use the fonts in any other authoring tool or software that supports Adobe Fonts, no matter about the login details, emails, subscriptions etc except in their own authoring tool.

[Lilybiri]

My intuition proved correct (again) 🙂

The other applications are all part of the CC, not Captivate.

[Marko Stojkovski]

Yes, but you can use adobe fonts in other different software that supports Adobe Fonts, so I assume other authoring tools that supports adobe fonts can use the font no matter the account?

[Lilybiri]

For Adobe applications everything is linked to the Adobe ID (subscription). That is for sure not the case for other software. The fact that you need to have the CC app open when using fonts in Captivate looks to be the origin: it needs to verify if you are entitled to Adobe fonts. The CC app will be linked with another ID.

Understand your frustration, Adobe is not very user friendly...