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I tried downloading and installing the assets (in order to have access to character images). The installation fails with Error code 41, which means it does not have access to a directory it needs. I tried changing the default directory to something else, but it still failed. I don't know what do do next. Any suggestions?
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Hi Pat,
Thank you for reaching Captivate Prime.
Please mention the Adobe Product you are facing an error with.
Also, attach the error screenshot to evaluate the technical issue further?
Thanks & Regards,
Arunima Verma
Lead Product Consultant
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Hi @PatB789 ,
Thank you for sharing the details with us.
It looks like you are trying to install Captivate "assets" and it's failing.
I would recommend you to get in touch with our Captivate team at tcssup@adobe.com and they will help you with the issue.
Regards,
Debiprasad Maharana
Adobe Inc.