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Tammy Pena
Participant
January 24, 2017
Answered

Audio issue only for some users

  • January 24, 2017
  • 1 reply
  • 376 views

I have published a course and I have no issues with the audio neither do two of my work colleagues, however some users at the client are experiencing the audio cutting out at some places. Is there anything I can do or is this related to the processing speed of their PC?

This topic has been closed for replies.
Correct answer Lilybiri

Audio file has to be generated on enter for each slide, that is the reason why I suggested not to put the audio file starting on the first frame, nor ending on the last frame. I call it a gap (0,3secs will do normally).  You'll have to publish again, try to keep the settings as low as acceptable, prefer mono over stereo, all what can decrease the file size of the audio clips.

1 reply

Lilybiri
Lilybiri
Legend
January 24, 2017

Could be due to their system, indeed. Good practice, if you are talking about slide audio at least, is to leave a small gap before and after the audio clip on the timeline.

    T
    Tammy PenaAuthor
    Participant
    January 24, 2017

    Thanks Lilybiri, their audio inconsistencies are at different places each time they watch it, is there anything I could adjust when publishing?

    Lilybiri
    LilybiriCorrect answer
    Legend
    January 24, 2017

    Audio file has to be generated on enter for each slide, that is the reason why I suggested not to put the audio file starting on the first frame, nor ending on the last frame. I call it a gap (0,3secs will do normally).  You'll have to publish again, try to keep the settings as low as acceptable, prefer mono over stereo, all what can decrease the file size of the audio clips.

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