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rhodaw4533102
rhodaw4533102
Participating Frequently
January 22, 2016
Question

Audio/Video won't play in browser or after published

  • January 22, 2016
  • 1 reply
  • 898 views

I uploaded an .mp4 video on one slide, and have .wav audio (recorded in Audacity) playing across the entire project. It works when i preview the project, but the video doesn't play (stays frozen on initial screen) and the audio doesn't play at all when previewing as HTML5 in browser. The project and any animations made in Captivate continues to play though.

I tried to publish SWF/HTML5 and upload to my LMS to see if that might be the issue, but playing from the LMS has the same problem - no audio and no video playback.

I'm using a Mac OSx Yosemite, and on a Chrome browser. I'm also using Captivate 9.0. Thanks.

This topic has been closed for replies.

1 reply

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
January 22, 2016

In order to debug this issue you first need to simplify your project complexity.

Create new test projects with just a few slides.  Add the video ONLY to one of these projects, then publish and upload to test if it will work.  Ad the audio ONLY to another test project, publish and upload to test.

Do either of them play?

rhodaw4533102
rhodaw4533102Author
Participating Frequently
January 22, 2016

Hi Rod,

They don’t. However, I tested it on a different computer (my personal home computer) and it worked there. Is there some sort of blocker or anything that could prevent it from playing from one and not the other? Both are macbook airs and using chrome.

Thanks,

Rhoda

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
January 22, 2016

Are you saying that the one that didn't work is your work computer and it's on a network perhaps? If so, then there may be something in your work IT environment that is blocking video files.

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