Audio/Video won't play in browser or after published

[rhodaw4533102]

I uploaded an .mp4 video on one slide, and have .wav audio (recorded in Audacity) playing across the entire project. It works when i preview the project, but the video doesn't play (stays frozen on initial screen) and the audio doesn't play at all when previewing as HTML5 in browser. The project and any animations made in Captivate continues to play though.

I tried to publish SWF/HTML5 and upload to my LMS to see if that might be the issue, but playing from the LMS has the same problem - no audio and no video playback.

I'm using a Mac OSx Yosemite, and on a Chrome browser. I'm also using Captivate 9.0. Thanks.

[RodWard]

In order to debug this issue you first need to simplify your project complexity.

Create new test projects with just a few slides.  Add the video ONLY to one of these projects, then publish and upload to test if it will work.  Ad the audio ONLY to another test project, publish and upload to test.

Do either of them play?

[rhodaw4533102]

Hi Rod,

They don’t. However, I tested it on a different computer (my personal home computer) and it worked there. Is there some sort of blocker or anything that could prevent it from playing from one and not the other? Both are macbook airs and using chrome.

Thanks,

Rhoda

[RodWard]

Are you saying that the one that didn't work is your work computer and it's on a network perhaps? If so, then there may be something in your work IT environment that is blocking video files.

[rhodaw4533102]

Hi Rod,

It seems to work on my colleague’s computers..so I’m thinking it’s something on my computer, or people like me. I’m trying to identify what the blocker might be so i can warn others not to have it. Is there some setting or setup that would prevent videos from playing in a published project?

Rhoda

[RodWard]

There can be many things that will prevent videos from playing but it can be tricky to locate them.

If your colleagues can do it, and your home computer can do it, I'd be suggesting you should perhaps get your work computer reinstalled with Captivate.

Does your computer profile name at work happen to have a space in the name (e.g. Joan Smith rather than Joan.Smith or jsmith)?

[rhodaw4533102]

do you mean for my computer or my adobe account? I think it’s Rhoda Wang (with the space)

[RodWard]

Your Adobe ID is probably your email address.

I was referring to your system computer account.  If it is your name with a space in the middle, I have seen a number of issues in Captivate that have been caused by having a username with a space.  Might be worth checking if your colleagues are also in the same situation.  If their usernames do not have spaces, that may be contributing to their machines working differently to yours.  Does your home computer account have a space in the username too?