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Black Screen on Captivate Layout Preview

Community Beginner ,
Feb 01, 2021 Feb 01, 2021

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Screen Shot 2021-02-01 at 12.44.34 PM.pngexpand image

Hello!

 

I have openned all my captivate files and even tried to create new ones and the layour preview shows black. I even updated to the new captivate version and this is still going on. 

Do you guys know what I can do for this? 

 

Thank you. 

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Advanced , Editing , Getting started , Presenter

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New Here ,
Feb 18, 2021 Feb 18, 2021

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Hi, 

 

I am having the same issue, have you found a solution?

 

Thanks, 

 

Johann

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Community Expert ,
Feb 18, 2021 Feb 18, 2021

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Which OS do you use? If it is a Mac, which version of the OS?

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Community Beginner ,
Mar 02, 2021 Mar 02, 2021

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Same issue here!!

 

Adobe Captivate Version - 2019 11.5.5.676

MacOS Version - 11.2.2

 

Any advice please? 

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Community Expert ,
Mar 03, 2021 Mar 03, 2021

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Community Beginner ,
Mar 03, 2021 Mar 03, 2021

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Once the build is complete, and then try to open the application, the first
attempt was successful, the black screen was not there... but now the
application doesn't start rightly and shows the next error (PFA)

Seems like something goes wrong with the activation... any advice?
Thanks a lot

AM

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Community Expert ,
Mar 04, 2021 Mar 04, 2021

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Which error? Can you post a screenshot?

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Community Beginner ,
Mar 08, 2021 Mar 08, 2021

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Attached is the error once the application try to open. After a few seconds, the app close completly.

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Community Expert ,
Mar 08, 2021 Mar 08, 2021

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You are on a Mac computer and I will also bet you are on Big Sur version OS.

 

If I am correct, then you need to install the patch update to make Captivate compatible with Big Sur.  Search this forum for a recent post where the link to this patch was advertised.  (I am not a Mac user.)

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Community Beginner ,
Mar 08, 2021 Mar 08, 2021

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You are right, this are my versions:

 

Adobe Captivate Version - 2019 11.5.5.676

MacOS Version - 11.2.2

 

The thing is that I already install the patch, for a few minutes I was able to work well, but then I got the "activation" error and the app close unexpectly

 

Any other advice please?

Really appreciate 😞

 

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Community Expert ,
Mar 08, 2021 Mar 08, 2021

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Did you reset your Preferences after you installed the patch?  If not, try doing that again.  Use the file inside the Utils folder of the Captivate install directory.  There's a special file there for Mac users to reset their preferences.

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Community Expert ,
Mar 09, 2021 Mar 09, 2021

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Not sure Rod and me are talking about the same version. The patch was an early version, but now there is a new official build for Big Sur, a dng file. Have a look at this:

Update for Mac Users - Adobe Captivate 2019 Build for macOS Big Sur (macOS 11) is here! - eLearning

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Community Beginner ,
Mar 09, 2021 Mar 09, 2021

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Thanks for your comments

 

Yes, I have installed that new build of Captivate version 11.5.5.678 on my MacOS Version - 11.2.2

This is the version of the installer - 5.0.0.351

 

I just run the CleanPreference for Mac (pfa the result)

 

Still getting the Activation Error when trying to open the application

 

 

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Community Beginner ,
Mar 09, 2021 Mar 09, 2021

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PFA the full error when the app close unexpectly

 

Any advice will be very appreciated

 

Thank you!

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Community Beginner ,
Mar 09, 2021 Mar 09, 2021

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Quick update!!

I just give FULL DISK ACCESS to Adobe Captive on System Preference on my MAC, and everything is running smoothly!!

 

Hope this could be the final solution... will start validations and let you know what ever I found

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New Here ,
Oct 28, 2021 Oct 28, 2021

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Mine is doing the same and I am really frustrated. i have downloaded the latest version but doesnt work on my mac. Can someone please help me?

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