Branched aware course not sending score to LMS

Report · Jun 22, 2016

Hello everyone

I'm facing the following issue using Captivate 9 for a responsive course:

When the learner enters the course, he has the option to choose his learning path. Each path has content slides and 1 question slide each.

The LMS only tracks when the user answers both questions right, not even wrong attempt.

I was wondering if this has anything to do with how the preferences are set?

I made sure that Branch Aware checkbox was checked and made sure that both paths, under Actions (on the Quiz tab), On Success as well as Last Attempt were set to jump to the Quiz results slide.

I have checked the Report Answers checkbox and named the Interaction ID accordingly. For example, LAN_Dairy_Q1_Spec.

As for the quiz preferences, I have the following checked:

- Enable reporting for this project

-Scorm 1.2

-Template set to Default

- Status Representation: Passed/Failed

-Success/Completion Criteria set to Slide views/or quiz

-Quiz is passed

-Data to report in percentage

Any suggestions is welcome.

Many thanks,

Julie

Report · Jun 22, 2016

Are you on 9.0.1.320?

I have some questions, because of two or your sentences:

"only tracks when the user answers both questions right": you told that there is only one question in each path. Branch causes the quizzing system variables to be dynamic: only the quiz slides that are visited by the user is taken into account. Did you understand that functionality correctly? Have a look at the example in:Branch Aware Quiz - Captivate blog
"both paths, under Actions (on the Quiz tab), On Success as well as Last Attempt were set to jump to the Quiz results slide." You mean that navigation is done for each of the two question, both in a different branch? I'm asking this just to be sure.

Report · Jun 22, 2016

Hello !

Thank you for being quick to respond!

Yes, I'm on 9.0.1.3.2.0

To answer your first question, I understand how Captivate works within the course. Yes, if learner chooses path A, on the quiz results slide, it will only take into consideration the score of Path A.

To answer your second question, each path has the same navigation. At the end of the quiz question slide, it jumps to the Quiz Results slide.

What I am asking is if there's something I missed in the preferences that would not allow the results be sent to my LMS?

I've done the following tests:

User goes through Path A, answers incorrectly (the only question), then goes to Path B (via a main menu slide) and answers incorrectly. LMS does not track.

User goes through Path A, answers incorrectly (the only question), then goes to Path B (via a main menu slide) and answers correctly. LMS does not track.

User goes through Path A, answers correctly (the only question), then goes to Path B (via a main menu slide) and answers correctly. LMS does track.

Report · Jun 22, 2016

No, apparently you don't understand the Branch aware feature, sorry to tell you. I suspected as much, that is why I offered you that link.

Uncheck Branch aware, since you want them to do both paths. It has no sense in this situation. It would only be needed if you allowed the user to take either path A or path B.

Quiz Preferences were OK as you showed them.

Since they need to do both paths, and I suppose the Question slide is at the end, you'll have to change the actions on those question slides. You have to track if they finished only one path or both paths. This can be done with a user variable, I will label it v_path.

Before explaining further, I want to know if it is possible that the user takes the same path twice?

Report · Jun 22, 2016

Hi !

Users can do whichever path they want. Meaning they can either take path A or path B.

Yes, the user can take the same path twice and yes, the question slide is at the end.

Report · Jun 22, 2016

Sorry, I don't understand at all now. You gave me an example where they took both paths as well, now you say path A or B? What do you want exactly? The score slide should not be viewed before the user finishes the course, whether he has done both paths, or one path. You cannot send the user several times to the score slide or do you have multiple attempts on Quiz level? Why do you first say that you require both questions to be answered correctly, and now you say that they can take only one path, which means only one question?

Since you have only one attempt on question level: when the user gets back to a question slide for the second time, his answer is blocked unless he has started another attempt on Quiz level. What do you want on a second attempt of a path?

Report · Jun 22, 2016

Yes, the examples given showed a user taking both paths. However, even if the user only takes Path A, the LMS does not track when the user answers incorrectly. It only tracks then the user answers correctly.

The score slide is only viewed at the end of the path. After the user has gone through the question slide, there are no more slides. He goes directly to the Quiz Results slide.

Ex: Path A

Menu slide - content slide - content slide - Quiz question - Quiz results slide.

I am not sending the user several times to the score slide. Only once per path. And, no, I do not have multiple attempts on Quiz level.

Why do you first say that you require both questions to be answered correctly, and now you say that they can take only one path, which means only one question?

I did not say that it's required, but that it meant that it is the only scenario that is reporting to the LMS.

Since you have only one attempt on question level: when the user gets back to a question slide for the second time, his answer is blocked unless he has started another attempt on Quiz level. What do you want on a second attempt of a path?

Yes, that is correct. One attempt on question level. Obviously, the answer is blocked. Why users want a second attempt of a path? To see its content.

Report · Jun 22, 2016

If the user takes both paths, you are sending twice to the Score slide. Something is wrong with the setup of the navigation. As you can see on the example I sent, Branch aware works fine and reports correctly the dynamic score.

Insert the system quizzing variable cpQuizInfoPointsscored in a text container at the start of the course, time it for the rest of the project. The value of this variable will show up on the Score slide. It is a debugging work flow.

What are the actions on Quiz Level, which are executed when clicking the Continue button (essential button on Score slide)?

Report · Jun 22, 2016

Action on Quiz level brings the user to the score results slide.

Report · Jun 22, 2016

Those actions are done when you are on the Score slide, after clicking the Continue button. Why would you go back to the Score slide if you are on the score slide? Those actions should be different, maybe go to a last slide that shows a Close button. This could be the cause of your problems, because you are creating sort of a loop. You have already told that you have that same action on the Quiz tab of each question slide? Do you understand what I mean by actions on Quiz level? They are in the Quiz Preferences, Pass/Fail. Did you keep the Continue button (as essential as the Submit button)?

Question Question Slides in Captivate - Captivate blog

Question Question Slides - Part 2 - Captivate blog

Report · Jun 22, 2016

I apologize, my mistake. When users click the continue button the results slide, they go back to the main menu, where they can choose Path A or Path B, or simply exit the course.

Report · Jun 22, 2016

Which would cause multiple visits to the Results slide, right? You have to avoid that. I suspect this is causing conflicts with Branch aware: once you have been on the Score slide, the system variables are set: the total score, the obtained score etc. Is there no way to avoid the possibility to visit that Score slide multiple times? Only when the user has really finished: either one path, or both paths, should he be navigated to the score slide.