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pbedell13
pbedell13
Inspiring
April 25, 2012
Answered

Bulleted Lists - Indented bullets displaying as "place-holder" boxes (boxes with an "X").

  • April 25, 2012
  • 1 reply
  • 2556 views

Indented bulleted lists are showing as "place-holder" boxes (boxes with an "X")... Instead of the normal indented squares.

For example:

Above Image: Reguar bullet list with sub-points indented.  Notice the "place-holder" boxes instead of bulleted characters

How can I resolve this issue?  Is a font missing?  Is there a "default" font I should activate for Captivate?

I've tried reinstalling Captivate and activating various versions of fonts.  However, nothing seems to correct the issue.

Please Advise.

Thank you.

-Paul

This topic has been closed for replies.
Correct answer pbedell13

To test whether or not the issue is related to some lack on YOUR system or whether the issue is something inside the actual project file, I would suggest you try sending this slide to someone else that can run the same version of Captivate as you.  If they DON'T see the boxes instead of bullets, then we know the issue is probably with a missing font or component on your box.  If everybody sees the same thing as you, then I would suggest there could be some corruption in your file.

I'm happy to test it for you if you send me a private message with your email address I will reply with mine so that you can send me a cut down project file with just this slide (and maybe a couple either side of it).


RodWard & Lilybiri ,

Thank you for your assistance.  After reviewing Rod's response to my PM (everything looked good on his end).  I uninstalled & reinstalled Captivate again - which did not solve the issue.

So, I did a little more digging into the fonts on my system.  I looks like Suitcase Fusion (font activation software) was the issue.  It had not activated all of my "local" fonts. While, I may not use all of my "local" fonts, Captivate must use at least one of them that wasn't activated.  After said activation, I now have my indented bullets back.

So - if anyone knows the specific font(s) that Adobe Captivate uses for it's bullet system, that would be good to know. That information would allow me to deactivate a couple hundred fonts and save some loading time.

However, my immediate issue with indented bullets is resolved.

Thanks again!

1 reply

Lilybiri
Lilybiri
Legend
April 25, 2012

Is this an imported PPT-slide?

pbedell13
pbedell13Author
Inspiring
April 25, 2012

@Lilybiri,  No, this is not an imported slide from PowerPoint.  The background image was created in Photoshop, and all of the text is editable within Captivate.

pbedell13
pbedell13AuthorCorrect answer
Inspiring
May 2, 2012

To test whether or not the issue is related to some lack on YOUR system or whether the issue is something inside the actual project file, I would suggest you try sending this slide to someone else that can run the same version of Captivate as you.  If they DON'T see the boxes instead of bullets, then we know the issue is probably with a missing font or component on your box.  If everybody sees the same thing as you, then I would suggest there could be some corruption in your file.

I'm happy to test it for you if you send me a private message with your email address I will reply with mine so that you can send me a cut down project file with just this slide (and maybe a couple either side of it).


RodWard & Lilybiri ,

Thank you for your assistance.  After reviewing Rod's response to my PM (everything looked good on his end).  I uninstalled & reinstalled Captivate again - which did not solve the issue.

So, I did a little more digging into the fonts on my system.  I looks like Suitcase Fusion (font activation software) was the issue.  It had not activated all of my "local" fonts. While, I may not use all of my "local" fonts, Captivate must use at least one of them that wasn't activated.  After said activation, I now have my indented bullets back.

So - if anyone knows the specific font(s) that Adobe Captivate uses for it's bullet system, that would be good to know. That information would allow me to deactivate a couple hundred fonts and save some loading time.

However, my immediate issue with indented bullets is resolved.

Thanks again!

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