Skip to main content
adelinew30534842
adelinew30534842
Participant
December 21, 2018
Question

Camtasia 2018 MP4 unable to load into Captivate 8

  • December 21, 2018
  • 2 replies
  • 462 views

     I am trying to upload an MP4 from Camtasia 2018 into Captivate 8. The message  that populates;

AME Conversion:

The video you have selected is not  a Flash file. Adobe Captivate will convert it to FLV or F4V format using Adobe Media Encoder (AME).

I check the path of where the format will go and then click on Yes. The Adobe Media Encoder populates.

I then click on the + sign to upload the MP4. I receive a File Import Error. IT states that the mp4 could be be imported. Source file has no importable streams.

I have no idea how to resolve this issue. I need to upload the MP4 file. I used the same Captivate with Camtasia 8 with no issues. I then upgrade camtasia to 2018 and now i have this issue.

Please help.

This topic has been closed for replies.

2 replies

Eric Dumas
Community Expert
Eric DumasCommunity Expert
Community Expert
December 27, 2018

Hi,

Please confirm your oS and the exact version of Captivate.

Did you reach out to Camtasia support?

Can you play the mp4 video in a media player (like VLC or other)?

Can you tell us how you import the video into Captivate?

David Burnham HBA
David Burnham HBA
Inspiring
December 22, 2018

Try trouble shooting - Sounds like the issue is with Camtasia 2018 since something is different - is it truly an .mp4 file. Run the file through AME and make sure you set the setting to .mp4 (H264) and then insert the converted file in Captivate.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices