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Can not start the free trial. I can login fine. I click start free trial and login screen gone

New Here ,
Sep 16, 2023 Sep 16, 2023

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Subject says it all.  

 

Captivate installs fine

 

Login works fine

 

I click the start free trial button and the login auth screen disappers and you see Captivate for about 5 seconds, then the login screen appears again to login.  Then start free trial.  Then login screen disappears again.  Then reappears 5 seconds later and want you to login.  It goes in a circle.

 

Any ideas how to fix this?

 

Thanks

 

ju3t1nz

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Installation and licensing

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Community Expert ,
Sep 16, 2023 Sep 16, 2023

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Which exact version? Are you on Windows or Mac?

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New Here ,
Sep 16, 2023 Sep 16, 2023

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I'm on Windows and downloaded the current version from Adobe's Captivate
page

--

ju3t1nz


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Community Expert ,
Sep 16, 2023 Sep 16, 2023

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Did yo install the application on your system, not on a networked drive?  Where are your documents situated? Is it on a roaming profile?

Try to launch Captivate with 'Run as Administrator' feature.

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New Here ,
Nov 01, 2023 Nov 01, 2023

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I'm having the SAME issue!  Was on phone for over 2 hours and still no success!!! URGH!!!!

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