Skip to main content
V
VickyPic
Participant
September 5, 2015
Answered

Can't get MP4 Video files to work in IE 10/11

  • September 5, 2015
  • 2 replies
  • 753 views

Here is my project file:

Dropbox - videotest.cptx

It consists of 1 slide with a test video in it and 1 blank slide - that's it!


I am using Captivate 8 (same results in Captivate 9) and no matter what I do, when tested via SCORM Cloud, IE 10/11 simply do not load the video content at all. It just shows the Loading overlay, then it goes away, and then it comes back - just cycles indefinitely.

I'm using the IE 9 fix and that seems to be working (start the video after .5 seconds instead of right at the beginning of the slide) but this does not help in getting the course to work in IE 10/11 in anyway.

I've tested every MP4 H.264 file variations imaginable with no luck. Here are some others I've reviewed:

http://download.wavetlan.com/SVV/Media/HTTP/http-mp4.htm

    This topic has been closed for replies.
    Correct answer aditya_tiwari

    Hi,

    Thanks for reporting the issue. I am part of the Adobe engineering team. We tried to reproduce your issue but were not able to. For your reference I am sharing the scorm cloud link which you can follow to see your project which you can preferably open in the IE 10/11 SCORM Cloud.

    Please feel free to share if your issue persists.

    Thanks,

    Aditya Tiwari

    2 replies

    S
    schelling
    Participant
    October 9, 2015

    I'm encountering a similar issue. I've had videos stalling or not loading consistently (Captivate 8, using HTML5 output).

    As an attempt to solve the problem, I've re-encoded the videos at a smaller size and lower bitrate.

    Now, even though videos are playing, for most of the slide I'm getting an overlay with a loading animation showing. Just to be clear, this is happening while the video is playing: the video is playing, uninterrupted, but for most of the time it is doing so, I'm getting a loading animation and grey overlay. Videos are being served via network connection to our SharePoint intranet, all in the same building, so we can't blame bad internet connections.

    Any ideas?

    Thanks,

    Gary

    A
    aditya_tiwariCorrect answer
    Participating Frequently
    September 7, 2015

    Hi,

    Thanks for reporting the issue. I am part of the Adobe engineering team. We tried to reproduce your issue but were not able to. For your reference I am sharing the scorm cloud link which you can follow to see your project which you can preferably open in the IE 10/11 SCORM Cloud.

    Please feel free to share if your issue persists.

    Thanks,

    Aditya Tiwari

    V
    VickyPicAuthor
    Participant
    September 8, 2015

    We used Browserstack in our testing process and for some reason, the instances they have setup seem to have restrictions that are not allowing our course to launch properly (via SCORM Cloud).

    I was able to test out IE 10/11 on a few real PCs and it is in fact working.

    Thank you for confirming!

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    September 8, 2015

    Perhaps your Browserstack server was not configured to allow MP4 video mimetypes?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices