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cathym25893232
cathym25893232
Known Participant
March 13, 2017
Question

Can't record a clear video demo for the remote login tool

  • March 13, 2017
  • 1 reply
  • 559 views

When I record a video demo using the remote login tool ---- putty. No matter what resolution I choose, I can't got the clear video. It seems the white characters are shown clearly while the red and blue ones are not.

The screenshot is attached below.

Does anybody know how to resolve this problem? I can get clear video if I choose the 'software simulation' mode instead of 'video demo', but here I have to use 'video demo' for my project.

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    1 reply

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    March 13, 2017

    Check that you have the video demo color mode set to 32 bit in Captivate's Preferences > Recording > Video Demo settings area.

    It's set to 16bit by default but this is often too low.

    cathym25893232
    cathym25893232Author
    Known Participant
    March 13, 2017

    The other parts all look good and clear, expect the red and blue characters in the black background. It seems the software can't distinct these colors from black?

    cathym25893232
    cathym25893232Author
    Known Participant
    March 14, 2017

    What do you mean by 'remote login tool'? I wonder if your problems are not due to something different than the Video Demo settings (which also apply to FMR in software simulations).


    Hello, I tested again and I think the software can't distinguish red and blue characters from the black background, no matter what software you are recording. Below is my test case:

    I wrote some white, red and blue characters in the Microsoft Word with black page, and I recorded the page using 'demo video' mode. The first screenshot is what I see in Microsoft Word, and the second one is what I got by the captivate.

    This is a simple test and if you are interested in that, you can have a try.

    FYI.

    Blue RGB(7,7,185) that I used in this case.

    Red  RGB(192,0,0) that I used in this case.

    Font size: Calibri (Body) 10 or 11.

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