Cancel all subscription plans from my account

[aloksinha070611]

Hi Team,

Please cancel all my subscription plan from my account.

[Lilybiri]

Sorry, but this is the Adobe Captivate forum, a user forum. You'll have to contact Adobe itself.

[aloksinha070611]

Thank you Lilybiri. but i my 'manage account' i am not able to chat with customer support team and also there is no option for call. please help.

[Lilybiri]

Cannot help I am just a Captivate user.

[Ann Bens]

Alok Sinha wrote:

Hi Team,

Please cancel all my subscription plan from my account.

This is how you cancel your subscrition.

Cancel your membership or subscription | Creative Cloud

I deleted your other (double) post.

[MadisonLeupp]

Hi Alok,

I just checked your account and can confirm that all of your subscriptions have been canceled.

Please let us know if there is anything else we can do to help!

Thanks,

Madison

[matts84081712]

Please can you cancel my subscriptions to. This is the biggest run around I have had to unsubscribe for something I purchased one off.

I never wanted a sub, I only wanted the product to use for a minimum time only. I cannot get hold of anyone at Adobe

[MadisonLeupp]

Hi Matt,

I am unable to cancel your Acrobat subscription due to an error in the system. I am escalating your case to our senior billing team and will update when the cancellation has completed.

Thanks for your patience as we work to get this fixed,

Madison

[MadisonLeupp]

Hi Matt,

You're all set! Everything has been canceled.

Thanks,

Madison

[yolanak8221405]

Ive just realised I'm being charged for a product I never ordered- Captivate.  I have an exisiting hard copy of it so there is no way I would have ordered it initailly.  I can't seem to cancel this and it's telling me I owe money for it.  Could someone in support please help me with this?  Cheers.

[MadisonLeupp]

Hi Yolanak,

I was able to cancel your subscription for you.

Please let us know if you need anything else.

Thanks!

-Madison