Cannot install NeoSpeech on Captivate 9 for Mac OS

Forum|Forum|9 years ago
December 6, 2016
2 replies
828 views

I would like to try the NeoSpeech voices included with Adobe Captive version 9 for Mac OS. I have downloaded the installation file by clicking the download link in the Speech Management dialog box in Adobe Captive v9.

When I mount the disk image and click install.app, I receive this error message:

Maddeningly, when I click Get Adobe Support Advisor, I'm told that that tool is discontinued.

What should I do?

PS I've seen a solution for Windows machines which involves renaming the OOBE experience in the \AppData\Adobe folder to something else, but I'm on a Mac so these steps won't work. Can't find a solution elsewhere in the forum. Thanks in advance for your help!

This topic has been closed for replies.

Correct answer patrickv26253632

I received these steps from Adobe Support, which resolved my problem:

Here are few steps to help you install Neo Speech package on Mac.

Step 1 : Double click on the DMG file
Step 2 : Double click on the Neo Speech App file
Step 3 : Press and hold Control key and Click on the install File and choose the option "Show package Content "
Step 4 : Go to the Folder Content > Mac OS
Step 5 : Press and hold Control key and Click on the install > Open with > terminal

patrickv26253632AuthorCorrect answer

Inspiring

I received these steps from Adobe Support, which resolved my problem:

Here are few steps to help you install Neo Speech package on Mac.

Step 1 : Double click on the DMG file
Step 2 : Double click on the Neo Speech App file
Step 3 : Press and hold Control key and Click on the install File and choose the option "Show package Content "
Step 4 : Go to the Folder Content > Mac OS
Step 5 : Press and hold Control key and Click on the install > Open with > terminal

David Suter

Participating Frequently

Any ideas on how to resolve this in a Windows environment?

Paul Wilson CTDP

Community Expert

In a Windows environment, you may run into problems with this particular download because of the size. At over one and a half gigabytes it's very likely that the download failed in some way. For example, the installer might have downloaded fully but the archive file that accompanies it might be damaged or incomplete.

Try downloading it again and see if that helps.

Paul Wilson, CTDP

Paul Wilson CTDP

Community Expert

Send an email to CaptivateHelp@Adobe.com and see if they can help with this.

Paul Wilson, CTDP

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