Cannot install NeoSpeech on Captivate 9 for Mac OS

[patrickv26253632]

I would like to try the NeoSpeech voices included with Adobe Captive version 9 for Mac OS. I have downloaded the installation file by clicking the download link in the Speech Management dialog box in Adobe Captive v9.

When I mount the disk image and click install.app, I receive this error message:

Maddeningly, when I click Get Adobe Support Advisor, I'm told that that tool is discontinued.

What should I do?

PS I've seen a solution for Windows machines which involves renaming the OOBE experience in the \AppData\Adobe folder to something else, but I'm on a Mac so these steps won't work. Can't find a solution elsewhere in the forum. Thanks in advance for your help!

[Paul Wilson CTDP]

Send an email to CaptivateHelp@Adobe.com and see if they can help with this.

[patrickv26253632 · Accepted solution]

I received these steps from Adobe Support, which resolved my problem:

Here are few steps to help you install Neo Speech package on Mac.

Step 1 : Double click on the DMG file
Step 2 : Double click on the Neo Speech App file
Step 3 : Press and hold Control key and Click on the install File  and choose the option "Show package Content "
Step 4 : Go to the Folder Content > Mac OS
Step 5 : Press and hold Control key and Click on the install > Open with > terminal

[David Suter]

Any ideas on how to resolve this in a Windows environment?

[Paul Wilson CTDP]

In a Windows environment, you may run into problems with this particular download because of the size. At over one and a half gigabytes it's very likely that the download failed in some way. For example, the installer might have downloaded fully but the archive file that accompanies it might be damaged or incomplete.

Try downloading it again and see if that helps.

[David Suter]

Thanks, Paul.  No such luck.  Will email Adobe and see if they can assist.

[TP7238]

Worked for me. Mac Sierra 10.12.5