Cannot preview or publish any project in Captivate 9

Forum|Forum|9 years ago
November 4, 2016
1 reply
226 views

I have had Captivate 8 & 9 installed on my windows 10 laptop since I got it a year ago. I have used both versions multiple times. Captivate 9 started giving me a publish failed message today when I would try & preview a project. It didn't matter which project, or what content was in it.

I have uninstalled the program deleting preferences. I have removed the entire Captivate folder from the app data folder so a new one is created, cleaned out cache, and cannot come up with an answer on what is going on. It is almost impossible to use the program if I cannot even preview any project in Captivate 9. Captivate 8 on my system has no issues.

This occurred before update 2 of Captivate 9, and I had done the previous updates. Neither the update nor the reinstall or anything else i have tried is changing anything.

This topic has been closed for replies.

Lilybiri

Legend

Did you also delete the Layouts folder in Public Documents?

C

Candyce MairsAuthor

Participant

I just tested Captivate 9 again & something I did seems to have helped because I now seem able to preview some of my HTML5 projects. The issue seems to now be limited to not being able to preview any new responsive projects I create using Captivate 9. My Captivate 8 version is working fine. I have no trouble with any SWF files at all, this seems to only be related to HTML5 content that I recently created in case that helps narrow things down.

RodWard

Community Expert

Try uploading the HTML5 output to a web server and testing it from there. Your issue with playback from your local drives might just be browser security kicking in.

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