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M
Marko Stoykovski
Participant
December 18, 2021
Question

Cannot purchase Adobe Captivate and Creative Cloud on same account

  • December 18, 2021
  • 2 replies
  • 683 views

Hello. I recently ran into a problem which I cannot solve.
Since Adobe "divided" the account into Private and Business, I cannot sync the Adobe Captivate and Creative Cloud. I used adobe fonts from CC in my Captivate eLearning courses.
I had the Adobe Captivate purchased from the Private profile, and used the CC on the business profile (same email login). However, some time ago Adobe started asking me to choose one of the profiles when I log in (private or business) and since then I am able to use only one of the packages at a time Creative Cloud or Captivate. If I login on my private profile I am not able to use the fonts and the creative cloud package at all, If I login on the business profile I am not able to use captivate (30 day trial starts).

I reached the technical support and as I understood, there is still no way to connect the tools. If I want to purchase the creative cloud on my private profile it is giving me the option to UPDATE the current captivate subscription to Creativate Cloud, which means that I will lose captivate, cuz it's not in the Creative Cloud package.

Does anybody else is having problem with syncing Adobe Captivate and Creative Cloud, and, more precisely, are you still able to use your Adobe Fonts after this dividing of the profiles, and how did you manage that?

Thanks

    This topic has been closed for replies.

    2 replies

    M
    Marko StoykovskiAuthor
    Participant
    January 7, 2022

    Hello. Just to let you know that I have finally solved this problem, the technical support purchased it for me.

    So, in case somebody else has this problem, the solution is to reach the Adobe Sales support team and ask them to purchase it for you on your profile. That's all. You may need to spend some time explaining and you may be forwarded to wrong support teams few times, but with a bit of patience, this will be solved.

    Thanks to everybody who tried to help me with this, finally I can continue where I left off few months ago.

    Lilybiri
    Lilybiri
    Legend
    December 18, 2021

    This is user forum, which means such a problem cannot be solved. You are not the first user to mention this problem, but since you already have contacted support it makes no sense that I ask an Adobe staff member to help you out.

    You can still use Adobe fonts in Captivate, but you are limited to the basic plan, which is not the plan you get with a CC subscription. 

      M
      Marko StoykovskiAuthor
      Participant
      December 18, 2021

      Yeah, of course. I was just looking if somebody has similar experience like this.

      The biggest issue is with already built courses using Adobe Fonts, I have plenty of those, seems like no one can be edited at the moment - they need font replacement.

      Lilybiri
      Lilybiri
      Legend
      December 18, 2021

      Completely understand, since I also have a CC and a Captivate subscription license but on one Adobe ID. 

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