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R
RBuster
Participant
January 29, 2018
Question

captivate 10 no sound on Safari

  • January 29, 2018
  • 2 replies
  • 1351 views

I am trying the last version of Captivate 10 and I am not getting sound on Safari. I imported wave files. Need I to do something to get the sounds working? Thanks

    This topic has been closed for replies.

    2 replies

    papaintegrator
    papaintegrator
    Inspiring
    January 30, 2018

    Is this problem only in Safari or in Chrome as well?

    Also, check if the audio is muted 'by choice' accidentally - Mute audio in tabs in Safari on Mac - Apple Support

    Generally, .wav files should work. Are they working fine in project and in preview?

    If this problem is only in preview, try publishing the project.

    /best

    R
    RBusterAuthor
    Participant
    January 30, 2018

    Thanks for asking.

    Answering your questions:

    - It only happens on Safari

    - The audio was not muted

    - I imported wave files to captivate but as the captivate exported the audios in mp3 format maybe it is could be the problem.

    - The audio works very well in the project and in the preview

    - The problem happens in the exported project

    papaintegrator
    papaintegrator
    Inspiring
    January 30, 2018

    What are you exporting (publishing) the project as - html or swf or both?

    Also, did you check in Audio Management tab?

    R
    RBusterAuthor
    Participant
    January 30, 2018

    Please, some help here. Thanks.

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