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ffami
ffami
Known Participant
June 13, 2019
Question

Captivate 11.5.0.476 replaces missing fonts (which are not missing) with Tahoma

  • June 13, 2019
  • 15 replies
  • 10760 views

Hey!

Since the latest update, Captivate is akting me to replace "missing fonts" after opening a project.

The fonts aren't missing, I can see them working fine on the first slide.

It always misses Lucida Sans, which I don't use in my projects.

No matter which font I choose of even if I cancel, every font in my projects will be replaced by Tahoma.

I've tried opening projects with customers corporate fonts and projects which only use Arial, all of them get this message. Unit Pro for example.

The only option I have right now, is to let Captivate replace all of my fonts and put them back to what I used before manually.

After that it won't ask me to replace, but that can't be the way to go? This takes forever

I'm on macOS Mojave 10.14.4.

This topic has been closed for replies.

15 replies

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Paul Wilson CTDP
Community Expert
Paul Wilson CTDPCommunity Expert
Community Expert
June 21, 2019

I personally would like to see two additional buttons added to this dialog. The first would be a button to take you to Adobe Fonts where you could reconcile the missing font before opening the project. The second would be to close the project without adjusting the font choices. It's important to understand what the two buttons do in this case. Close will apply the default font, while Replace will replace fonts with whatever you selected from the dropdown. Those are not the only two choices that I want.

Paul Wilson, CTDP
    J
    Jacob Hokland
    Inspiring
    June 21, 2019

    But what about the Windows/system fonts? I'm missing a fairly large number.

      Lilybiri
      Lilybiri
      Legend
      June 21, 2019

      Before the feature of using Adobe fonts, each Captivate course, in order to be viewed the same way by all learners, could use only the very limited set of Websafe fonts.

      For other fonts, if you hare in a non-responsive project with no dynamic text (which is text embedding variables) it didn't matter, because text was converted to images to overcome the limitation to websafe fonts. However that is not the case for fluid boxes projects, nor for dynamic text.

      nikkiw92098145
      nikkiw92098145
      Inspiring
      June 19, 2019

      I'm having the same issue! Adobe needs to fix the "smart font replacement" feature. I'm receiving the "Update Missing Fonts" dialog for all of my Adobe fonts. I've ensured that I'm signed into my Creative Cloud application and nothing I'm trying works. I think I'm going to go back to the previous version of Captivate.

      ShivaniParihar
      Adobe Employee
      ShivaniParihar
      Adobe Employee
      June 20, 2019

      Hey,

      Please make sure that you have enabled all font faces (bold, regular, italic etc.) for the Adobe Fonts used in the project. Please get back to us , if you still see the issue.

      Regards,

      Shivani

      nikkiw92098145
      nikkiw92098145
      Inspiring
      June 20, 2019

      Can you please tell me where the option is to enable all font faces?

      W
      wallyr61232334
      Inspiring
      June 19, 2019

      This missing font thing is causing way too many issues. One of my projects says I am missing the Lobster font. So I install the Lobster font, and it overrides my Times New Roman font and then messes with my button rollover states by putting a lock on them and changing the size of the button. Because of the missing font issue, I have rolled back to vers 11.0.1 and most likely won't update to the 11.5 version.

      ShivaniParihar
      Adobe Employee
      ShivaniParihar
      Adobe Employee
      June 20, 2019

      Hey,

      We would like to have a call with you, to see the issue and help you with it. Please share your email id and time that would suit you for the call,in messages.

      -SHivani

      ShivaniParihar
      Adobe Employee
      ShivaniParihar
      Adobe Employee
      June 13, 2019

      Hey,

      When missing fonts are listed, we check for the fonts in Styles in Object Style Manager, Master Slides and  objects. The missing fonts that you are seeing in your project, may not be used for objects, but may be somewhere in styles or Master slides .  In case of “Cancel” , the font fallback will replace the missing font with Tahoma. But if you specifically  choose a font and then click replace fonts. Objects/Styles using Lucida Sans now would have the newly selected font. Please confirm that this is the behavior you are seeing

      You can check the “don’t show Again checkbox” and the dialog wouldn’t show for the project again.

      Also, If you still have an issue, please share a project with us to look into it.

      ffami
      ffamiAuthor
      Known Participant
      June 13, 2019

      As I described, every font gets replaced with Tahoma, no matter which one I choose in the window.

      And ALL fonts get replaced, not only Lucida Sans, which I do not (knowingly) use anywhere.

      I may be able to create a dummy file on the weekend, now I'm busy rolling back to an older version to continue working.

      ShivaniParihar
      Adobe Employee
      ShivaniParihar
      Adobe Employee
      June 14, 2019

      Got the same problem.

      Made a new project yesterday in CP2019 with the new update where I used Arial Unicode.

      Now, when I re-open the project, CP prompted me that the font is missing. I pressed cancel to close the diagoue box. Still it changed everything to Tahoma.

      Now, there is only 3 categories of fonts:

      1. Three theme fonts (Tahoma listed twice and Trebuchet MS).
      2. Web Safe fonts
      3. System fonts

      CP does not load the Adobe fonts.

      I'm paying for the full Adobe CC with the same Adobe ID (in case it could have something to do with that).

      Same result when I tried it on another computer with the new CP update installed. Here I used both my own license and another.

      /Jacob


      Hi,

      You need to login in Creative Cloud with the same id as that used in captivate for Adobe fonts to show up.

      Please check this link Captivate (2019 release) Update 2 - FAQ

      You should see this missing font dialog only when the font is missing on your system. Please confirm that the font is available on the system or not. Also, when close is clicked, the missing fonts is replaced with default fonts (which happens to be tahoma in this case).

      Please get back to us, if you still have a issue.

      Lilybiri
      Lilybiri
      Legend
      June 13, 2019

      Maybe log a bug. I am still trying to explore this feature more in-depth, cannot give you a helpful answer right away.

      ffami
      ffamiAuthor
      Known Participant
      June 13, 2019

      Thanks, I just did that.

      I didn't even know "update missing fonts" was a feature, I never saw it until this update.

      Lilybiri
      Lilybiri
      Legend
      June 13, 2019

      It is new, great feature. Look at my blog to see a first review.

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