Skip to main content
L
London_Crockett
Participating Frequently
October 4, 2017
Question

Captivate 2017 HTML5 Preview Doesn't Work

  • October 4, 2017
  • 4 replies
  • 1689 views

I recently switched from the trial to a subscription for Captivate 2017. After loading my learning project for the first time (and adding four quiz slides), I tried to preview the presentation and I get a spinning loading gif and nothing else. I tried to publish it locally, and got the same result. I restarted my computer and got the same result.

In between my trial and subscription, I upgraded my OS to High Sierra. I don't know if this has had an impact. I've tried the preview in both Safari (my main browser) and Chrome, both with the same results.

This topic has been closed for replies.

4 replies

Adam_Cain
Adam_Cain
Participating Frequently
November 1, 2017

I'm having a problem with the browser-based preview as well.  Doesn't load in browser preview or html5 preview (I've run the html5 tracker and nothing shows up as incompatible).   On Windows 10, Captivate 2017, preview in Microsoft Edge and IE.  The preview in SCORM Cloud doesn't work either - just get the spin icon...  Previewing the 'Project' works fine, and 'Next ... slides', for the full course.

Lilybiri
Lilybiri
Legend
November 1, 2017

Do you have spaces or weird characters in the file name?

    Adam_Cain
    Adam_Cain
    Participating Frequently
    November 2, 2017

    So I went about deleting slides and testing (since I thought the preview had worked at some point), to narrow down what content was causing the problem - it appears that items creating with the 'Drag and Drop Interaction Wizard' are somehow causing the breakdown.  I had 4 different pages with drag and drop interactions - I tried just deleting one or another with no luck.  Once I deleted all pages with drag and drop interactions, the preview works in htlm5 (it isn't only that the preview doesn't work, but the actual content breaks when presented in the browser - I tried uploading the original content to the LMS, and it wouldn't play either). 


    It looks like it is only indirectly related to the drag and drop interactions.  Not sure yet what the source of the problem is - but I tried copying over each page that had drag and drop interactions to a blank title, and they all worked in the blank title with the preview in html5.... so still diagnosing...

    L
    London_CrockettAuthor
    Participating Frequently
    October 18, 2017

    I don't use Adobe apps on my phone, nor have a Wacom tablet. The only other app I've had any issues with is the Nik Collection of filters, but Google stopped updating it a while ago (last official compatibility was OS X 10.10 and Window 8), so that wasn't too surprising.

    L
    London_CrockettAuthor
    Participating Frequently
    October 5, 2017

    All of my work apps are fine with the update. The only app I've had problems with is Captivate, which I'm just learning, and, frankly, forgot about before upgrading. It is odd that Captivate doesn't work, while all the Creative Cloud apps are fine. I guess Mac support for Captivate is something of an afterthought.

    Lilybiri
    Lilybiri
    Legend
    October 5, 2017

    Strange, because I heard that other CC apps did have issues as well with the new iOS. Wacom tablets also don't work as expected. It is not only Captivate IMO but I may be wrong.

    Lilybiri
    Lilybiri
    Legend
    October 4, 2017

    CP2017 is not declared compatible with High Sierra. That is not unusual, since Cp was release months before this new OS. Someone reported that turing off the playbar helped. Since I am not a Mac user, and will never install a new OS before I'm sure that my exisiting apps will continue to be functional, I cannot help you further.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices