Captivate 2017 release - Audio synchronization is not happening....!?

Forum|Forum|8 years ago
September 14, 2017
1 reply
647 views

Hi,

Audio is not synchronizing with video. Audio cut downs at the end and most often it is starting 2 to 3 seconds late.
In my course there is a conversation between two people. I have added audio to the speech balloons( smart shapes) based on Timeline. background voice is coming late and the conversations audio cut downs at the end. I have given enough time -actually one second extra - if the audio is timeline for 3 seconds i have given 4 seconds for the smart shape.

I am using own recording files mp3/wav format.

I am using captivate 10, 2017 release 10.0.0.192. Anyone has a solution or work around, Thanks in advance....

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Lilybiri

Legend

Bit confusing: are you talking about a cpvc project which is indeed a video and publishes only to MP4? Or are you talking about a cptx-project that is published to HTML5 or SWF?

N

nandakishoremathaAuthor

Participating Frequently

Hi Lilybiri,

Its a Cptx file and am publishing that as HTML5 output. Its working fine in previewing and HTML5 browser preview. I do face the synchronizing problem on LMS or any web server. I have tried this on SCORM also...

Lilybiri

Legend

It is not a video in that case, but an interactive tutorial (big difference).

Can you insert a screenshot of the timeline, please? It is not clear to me which type of audio you are using. Did you use Slide audio, or attached the audio clips to the Text containers as Object audio?

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