Captivate 2017 to 2019 - Will Not Update

Forum|Forum|7 years ago
August 27, 2018
1 reply
2097 views

Is anyone else having issues updating from Captivate 2017 to 2019? With every update Captivate always says that I am up to date and will not proceed. I have to go through the process of downloading the new software as a trial each time. This has been the advice of support too, it seems kind of ridiculous to have to download a trial to get an update. Team members have also been told the same thing from support. Does anyone have insight on this?

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RodWard

Community Expert

Cp 2019 is not an update to Cp 2017. It's a completely separate installation. That's why you are being told your Cp 2017 is up to date. n They can run side by side on the same machine.

S

smooth_elegance6C2BAuthor

Participating Frequently

Thanks Rod!

Is this version of Captivate part of the subscription service?

RodWard

Community Expert

If you have a subscription, then you can download it and install it at no extra cost. Just make sure you are logged in with your Adobe ID.

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