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ralp64
Participant
November 13, 2020
Answered

Captivate 2019 and MacOS11 Big Sur

  • November 13, 2020
  • 7 replies
  • 3649 views

Hi everybody,
iam using the last update 11.5.5.676 of Captivate 2019 on an iMac updated to the new MacOS 11 Big Sur. It looks like there is a big problem to show the correct layout preview window. If you use the responsive view-slider or change from 100% to optimal or lower or bigger. The desktop freaks out 😞

 

Is this a known issue? 

    This topic has been closed for replies.
    Correct answer Saurav_Ghosh

    Hi,

    We've published a KB regarding the compatibility- https://helpx.adobe.com/captivate/kb/adobe-captivate-2019-mac-big-sur.html

    Right now, Captivate 2019 isn't compatible with Big Sur. There is an issue with the project editor area when you launch CP on Big Sur.

    We are working on it.

    7 replies

    Inspiring
    March 24, 2021

    I'm running Captivate 2019 (11.5.5) on a Parallels VM under macOS Big Sur without that weird UI while a friend with his new MacBook couldn't get it out of the weirdness. Mine is an older MacBook Pro with Intel I7 CPU and 2 GPUs, his is a M1. Sound like there's another problem regarding the graphics, not just the macOS.

    Participant
    February 15, 2021

    Has the issue with Big Sur been corrected? I tried to install Captivate on the iMac at work using Big Sur, and everytime I tried to click on an item in the interface it freaked out, just as the person in the above stated. The interface slid to the left and the workspace would not center. I was not able to draw a circle on the first page. I tried to edit the text and it would not let me. I have used Adobe for years and teach Adobe softwares at a college. I wanted to test this software to demonstrate to my boss to implement in course development and training materials that I use. Really disappointed... how can you help.

    sarahmercier
    Participating Frequently
    December 11, 2020

    I wanted to drop in and suggest an option for my fellow Mac users. You can add a Bootcamp Windows partition and install one of your 3 Cp desktop licenses on the Windows side. It won't help with continuing to work with all the software you already have on the Mac side, but it has been my temporary workaround to continue working slowly, but surely, on my project. Please be advised that your Mac peripherals may not work on the Windows side (the Bluetooth Apple keyboard and mouse drop easily), so you may have to go old school and plug in a mouse or just use your laptop. 

     

    Another portion may be to use Parallels, but I haven't tested that. Hopefully this helps until we receive a Mac update.

    sarahmercier
    Participating Frequently
    December 11, 2020

    Correction: *option

    Participant
    December 14, 2020

    Parallels does indeed work, I've tested this on my end and it's a viable solution until Adobe releases a working version for Big Sur.  I haven't encountered too many bugs (and nothing too substantial regarding project size) since we were just evalutating it for our upcoming training, but moving forward I plan on using it this way.

    Participating Frequently
    December 10, 2020

    I use many niche software products that provide "advanced" development tools (Captivate, LabVIEW, etc). All are expensive because of their small customer base. The unfortunate thing is these same "advanced" software products also commonly profess ignorance when a new OS version is released that breaks their code. This is despite the fact that Apple releases versions of their new OS months in advance to developers like Adobe. One would imagine that the Adobe developers would have found the workspace bug if they had opened Captivate even once on a pre-release version of Big Sur. Obviously, the Captivate development team put zero effort into Big Sur before its release, which makes no sense because issues with the new OS have to be addressed at some point, so why wait and and only fix the problem after your user base has problems. Don't get me wrong, I love the Adobe family of products, but I would hope that this experience with Big Sur will prompt the Adobe managers to pay more attention to upcoming Mac OS releases. After all, the Captivate program attracts creative-type individuals, and they likely use the Mac in higher percentage than other business professionals.

    Lilybiri
    Legend
    December 10, 2020

    Do not guess like this 'they likely use the Mac in higher percentage than other business professionals." There must be a reason that concurrent eLearning tools do not provide a Mac version. Look for Mac users in this forum providing expert advice? 

    Saurav_GhoshCommunity ManagerCorrect answer
    Community Manager
    November 16, 2020

    Hi,

    We've published a KB regarding the compatibility- https://helpx.adobe.com/captivate/kb/adobe-captivate-2019-mac-big-sur.html

    Right now, Captivate 2019 isn't compatible with Big Sur. There is an issue with the project editor area when you launch CP on Big Sur.

    We are working on it.

    Participating Frequently
    November 18, 2020

    Look, Im sorry. You can't just open a KB and think that is enough. Adobe should put out some form of statement. So people that have not updated thier OS until now will wait. We login with our emails, how dificult is it to send an email, surely you know already all the iOS users. I just want to save fellow users this displeasure.  At the very least, just do this.

    Known Participant
    November 18, 2020
    Kelsey Todd
    Known Participant
    November 15, 2020

    I had the same issue late last year when Mohave (Catalina?) was released. (whichever is the last OS). I installed it and then suddenly Captivate wouldn't work. I didn't have a time machine backup on my corporate laptop so I lost all my data. Lesson learned. Now I've awkwardly signed synced my work laptop with my icloud account just so I don't lose anything. 

     

    I would wait a few months to update your iOS if you want to use Captivate. It takes them a bit to make it compatible. Since Captivate isn't part of the creative cloud suite it's managed by a completely different branch of the company it seems. 

    Lilybiri
    Legend
    November 15, 2020

    Great advice, and perhaps will be accepted since you are a Mac user. As a Windows user I don't dare to give such an advice anymore because at that moment the sky explodes over my head, raining insults and complaints.

    ralp64
    ralp64Author
    Participant
    November 14, 2020

    UPDATE - Besides the desktop problem - i couldn´t reach the Captivate update function to controll, if there is a newer version. Because of this problems i was forced to downgrade to Catalina with help of my timemachine backup. 😕😕