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A
Alldogsgotoheaven3
Participant
November 12, 2019
Answered

Captivate 2019 Crashes When In Preferences

  • November 12, 2019
  • 2 replies
  • 939 views

In Captivate 2019, whenever you go into File, Project Info, whether you change anything or not in Preferences and irregardless if you click Cancel or OK, the Captivate does not respond and hangs up.  You have to force a shut it down.  It does not matter if it is a new or existing file.  This just started happening out of the blue.   I have Captivate 2019 v.11.5.1.499 running on a Mac OS Catalina (10.15.1).  Thanks in advance for any help. 

 

 

This topic has been closed for replies.
Correct answer Lilybiri

Captivate 11.5 is NOT compatible with the later released Catalina. You have to wait for a patch.

2 replies

D
daveg44928449
Participant
June 3, 2020

Do we have a solution yet? Ive just downloaded the trial of Captivate 2019 release 11.5.4.613. I'm operating a MAC on Catalina 10.15.5 and it crashes constantly. I barely get started with anything before it hangs and crashes. It is pointless me having the trial if it's a trial to even get started. 😞

I've just made a few tentative steps and it partilarly doesn't live software demo recording. It crashed when I stopped the video. Can anyone help? or am i heading elsewhere???

    Lilybiri
    Lilybiri
    Legend
    June 3, 2020

    Hope a Mac user will try to help but they are rare on this forum. There must be a conflict probably with another applicaton, since not so many Mac users report issues. 

    Lilybiri
    LilybiriCorrect answer
    Legend
    November 12, 2019

    Captivate 11.5 is NOT compatible with the later released Catalina. You have to wait for a patch.

    A
    Alldogsgotoheaven3Author
    Participant
    November 12, 2019

    I'm rarely in the Adobe Support Community, so I did miss the threads.  Thanks for the info.   I should have waited longer before upgrading to Catalina.  Guess I'll just have to wait for the patch.

    Lilybiri
    Lilybiri
    Legend
    November 12, 2019

    Thanks for remaining so calm.

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