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Alldogsgotoheaven3
Participant
November 12, 2019
Answered

Captivate 2019 Crashes When In Preferences

  • November 12, 2019
  • 2 replies
  • 938 views

In Captivate 2019, whenever you go into File, Project Info, whether you change anything or not in Preferences and irregardless if you click Cancel or OK, the Captivate does not respond and hangs up.  You have to force a shut it down.  It does not matter if it is a new or existing file.  This just started happening out of the blue.   I have Captivate 2019 v.11.5.1.499 running on a Mac OS Catalina (10.15.1).  Thanks in advance for any help. 

 

 

This topic has been closed for replies.
Correct answer Lilybiri

Captivate 11.5 is NOT compatible with the later released Catalina. You have to wait for a patch.

2 replies

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daveg44928449
Participant
June 3, 2020

Do we have a solution yet? Ive just downloaded the trial of Captivate 2019 release 11.5.4.613. I'm operating a MAC on Catalina 10.15.5 and it crashes constantly. I barely get started with anything before it hangs and crashes. It is pointless me having the trial if it's a trial to even get started. 😞

I've just made a few tentative steps and it partilarly doesn't live software demo recording. It crashed when I stopped the video. Can anyone help? or am i heading elsewhere???

    S
    SraSlim
    Participant
    June 4, 2020

    Hello!  I have been using Captivate 2019 since August 2019 - I did have the issue with Captivate when I upgraded to Catalina in November.  That issue was fixed, but I am now having the freezing issue with the Bouncing Beach Ball of Death.  This only happens when I try to change the Preferences in Captivate.  I too am on a Mac running Catalina 10.15.5.  The computer was purchased in August so I do not think that this has to do with hardware. 

     

    I just changed my computer settings so that the MacOS does not automatically update, as it seems that Adobe is always a step behind each new MacOS update.  

     

    I am trying now to publish to an LMS but I can't because of the inability to close out the preferences pane without initiating the beach ball.  I have tried quitting all other applications - but maybe there is something I am not seeing.  I hope we all find answers soon.  I have restarted the computer multiple times but still have no success.  

    S
    SraSlim
    Participant
    June 5, 2020

    Here is a video of my issue: https://www.youtube.com/watch?v=80gS0gmAcKU&feature=youtu.be

    Lilybiri
    LilybiriCorrect answer
    Legend
    November 12, 2019

    Captivate 11.5 is NOT compatible with the later released Catalina. You have to wait for a patch.

    A
    Alldogsgotoheaven3Author
    Participant
    November 12, 2019

    I'm rarely in the Adobe Support Community, so I did miss the threads.  Thanks for the info.   I should have waited longer before upgrading to Catalina.  Guess I'll just have to wait for the patch.

    Lilybiri
    Lilybiri
    Legend
    November 12, 2019

    Thanks for remaining so calm.

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