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wvnomad1974
Participating Frequently
December 4, 2019
解決済み

Captivate 2019 Filmstrip slides disappearing

  • December 4, 2019
  • 返信数 2.
  • 1154 ビュー

I created a new responsive project from scratch and got 79 slides into it at the endo of the day (saving along the way). When I returned to it the next day, none of the slides appear in my Filmstrip. The first slide appears, but the none of the text is visibible on it. I can see none of the other slides.

 

I previewed the project and the project plays, but the text from the buttons is missing as is some of the text from the Master Slides.

 

Any ideas what's going on?

 

Jason

このトピックへの返信は締め切られました。
解決に役立った回答 Lilybiri

Can you clear the cache (Preferences, General Settings). Try also to clean the Preferences: close Captivate, find the subfolder 'utils' under the installation folder and run CleanPreferencesWin.bat. 

返信数 2

Lilybiri
Legend
December 4, 2019

Looks like coruuption. Are you on Windows? 

wvnomad1974
wvnomad1974作成者
Participating Frequently
December 4, 2019

Yes. Windows 10. 

Lilybiri
Lilybiri解決!
Legend
December 4, 2019

Can you clear the cache (Preferences, General Settings). Try also to clean the Preferences: close Captivate, find the subfolder 'utils' under the installation folder and run CleanPreferencesWin.bat. 

Eric Dumas
Community Expert
Community Expert
December 4, 2019

Hi,

Can you confirm the version of the software and the operating system?

Can you add a coupl eof screenshot to illustrate your issue?

wvnomad1974
wvnomad1974作成者
Participating Frequently
December 4, 2019

Hi Eric,

 

The software is Adobe Captivate 2019 (11.5.1.499). The image is below