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Captivate 2019 new v11.0.5 "Fatal Error" in hidden window; Assessment one screen

marcusmatthews
Explorer ,
Jun 13, 2019 Jun 13, 2019

After the new version install today and a restart I have had three cases of the following error but hidden behind active applications. Also the recording in assessment mode starts OK but stops the shutter sounds and only records first of many screens.

CaptivateFatalerror.png

Anyone else with same issue?

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correct answers 1 Correct answer

shreya Adobe Employee
Adobe Employee , Jul 02, 2019 Jul 02, 2019

Navigate to the link: https://adobe.ly/31VzNYN

Click on Download icon as shown below:

Copy Paste Capture.dll in the install folder of Captivate.

Do not forget to take backup of original Capture.dll

 

Hope this helps.

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MBT10
New Here ,
Aug 17, 2021 Aug 17, 2021

Hello,

 

I'm having the same Fatal Error issue, I tried following the steps provided, but it seems the link is no longer available. I receive a 404 Error when I click it.  Your assistance would be appreciated.

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Lilybiri
LEGEND ,
Aug 17, 2021 Aug 17, 2021
In Response To MBT10

Can you please check the exact version number you are using? Most recent version for Windows is now 11.5.5.553. You can find it under Help, About Captivate.

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