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vinnie007
Inspiring
September 22, 2019
Question

Captivate 2019 " Not responding"

  • September 22, 2019
  • 4 replies
  • 536 views

Hi to all....

 

The following error message appears when trying to "Preview/Project" "Not responding" the error mesage appears during 6 to 8 seconds, then it dissapears and allows me to preview it...(just annoying)

 

It is something I am doing wrong or its a common issue with 2019 version?

 

Cheers

 

Vince

    This topic has been closed for replies.

    4 replies

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    September 22, 2019

    This is a known and common issue with Captivate. It usually occurs when system resources are pushed close to the limit. Publishing and previewing are common times when this occurs. Be patient and simply wait until it clears. If it doesn't complete the task and locks up contact Adobe for support.

    Paul Wilson, CTDP
    V
    vinnie007Author
    Inspiring
    September 23, 2019
    Thank Paul....Will do so....Cheers
    Lilybiri
    Lilybiri
    Legend
    September 22, 2019

    Can you clear the Preferences? Did you do so when installing the patch?

    V
    vinnie007Author
    Inspiring
    September 23, 2019
    No, I didn't clear the Preferences.....What patch are you referring to?....Cheers
    Lilybiri
    Lilybiri
    Legend
    September 23, 2019
    Patch to 11.5.1 from previous version.
    Lilybiri
    Lilybiri
    Legend
    September 22, 2019

    Please, can you answer ALL my questions?

    V
    vinnie007Author
    Inspiring
    September 23, 2019
    My apologies...I thought I did !! (Sorry)
    Lilybiri
    Lilybiri
    Legend
    September 22, 2019

    Which version of Captivate are you using, please (look under Help; About Captivate)?

    Is this a reponsive or a non-responsive project? If it is a non-responsive project wil you publish to HTML5 (hope so)? If yes, know that only F11, Preview HTML in Browser is using a temporary HTML output. The other Preview methods like Preiew Project use a temporary SWF output. If the Flash Player plugin is not installed in your browser, you'll not be able to use those previews.

    V
    vinnie007Author
    Inspiring
    September 22, 2019
    Version 2019 .. 11.5.1.499
    V
    vinnie007Author
    Inspiring
    September 22, 2019
    It is a responsive project, and when trying to preview it using the F11, the same error appear momentarily on the screen for 6 or 7 seconds. And no, I haven't got the Flash Player plugin installed
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