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J
jettameth1s
Participating Frequently
October 26, 2018
Question

Captivate 2019 shuts down when recording video demo...

  • October 26, 2018
  • 2 replies
  • 1100 views

I recently downloaded Adobe Captivate 2019 within the week. It's the latest version (as of 10/26/2018) from the Adobe Download page found: Download Adobe Captivate free trial | Adobe Captivate (2019 release)

THE PROBLEM:

When I go to record a video demo, Captivate gives me the "Adobe Captivate has stopped working" message. After I close that message, Captivates goes through a shut down process.

DETAILS:

I can perform all other functions in Captivate 2019 as I have in the previous (2017) version such as opening, saving, publishing, and even record a software simulation. But for whatever reason, it does not want to do a video demo.

*As others have suggested I have already tried deleting the preferences, clearing the cache, uninstalling and re-installing, running as administrator, etc. Most of those steps were unnecessary since I just installed the software - but I ran through them anyway.

*I have an Adobe Support phone number: 1-800-685-2950 that I'll try next work week and if I find an answer will update this feed.

*If you know of any solutions or possible solutions to this, please let me know as I'd like to get our team migrated over so we're all on the same version.

This topic has been closed for replies.

2 replies

J
jettameth1sAuthor
Participating Frequently
October 29, 2018

HI RodWard.

The "other" post you're referring to is a generic one about Captivate crashing with a "Adobe Captivate has stopped working" message. It's not a double post since the issue I'm having with Captivate 2019 is specifically relating to the Video Demo feature. This makes it easier for other users to find the discussion and (hopefully) the solution. The moderators are free to remove this post if they deem it unnecessary.

L
LineP
Known Participant
October 30, 2018

Hi Jetta,

Have you checked your settings for Video Demo Recording? It's under Preferences\Recording\Video Demo. Be sure, that your Working Folder is located on your own hard drive and not a network drive. Make a new folder on your computer, for example c:\videorecording

Also run Captivate as administrator.

Btw. What are your computerspecs?

/Jacob

laurakenken
laurakenken
Participant
October 14, 2019

Sometimes this type of issue is due to a conflict between one of the DLLs in Captivate and another DLL in the system.

You'll need to look into the Windows Error logs to find out which files were involved at the time of the crash.  You may find the conflict that way.


This is completely unhelpful and is just grandstanding on your part. The normal Captivate user isn't going to understand what this means. If you're going to post a response, at least make it helpful for the person asking the question. And your double post comment is an arrogant comment. Geez, get a life!
    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    October 27, 2018

    @Jettameth1s

    You also logged this same issue in another thread where several suggested solutions have been offered.  Please do not double post issues.

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