Captivate 2019 UI Elements are Tiny

Forum|Forum|1 year ago
June 5, 2024
2 replies
2016 views

Hello All, I am using Adobe Captivate 2019. The UI elements are very small. I am not able to see those on my monitor. Also, after publishing, the UI elements are too small for users to see. Please help me fix this issue

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RodWard

Community Expert

Your screenshot indicates you may be using a 4K monitor. Is that correct?

What is the screen resolutio of your monitor? What is your display percentage?

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prosenjits29443491Author

Participating Frequently

The screenshot I provided is from HP Zeebook laptop, not 4k monitor. The screen resoution is 3840X2160

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prosenjits29443491Author

Participating Frequently

Try 1920 x 1080 also known as Full HD.

Thank you RodWard for your prompt reply.

The Captivate UI during the creation of the file is looking fine now, but in the output the buttons at the bottom of the player are still very small. Attaching a screenshot for your reference. Learners have been conpalining about this issue. Is there any setting that we are missing??

P

prosenjits29443491Author

Participating Frequently

Also, for the learners, the the Try Me created using Captivate sometimes freezes and learners are not able to proceed. Please lst us know the possible reason of this issue and solution as well

RodWard

Community Expert

Does it only do this when being served from an LMS? Or does the course module also do the same thing when viewed in Captivate using Preview as HTML?

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prosenjits29443491Author

Participating Frequently

We viewed in Captivate using Preview as HTML, it works fine. On LMS, some learners are facing this issue. While the same Try Me version working well on my system.

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