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bethmesech
bethmesech
Inspiring
June 21, 2019
Answered

Captivate 2019 v11.5 stops at 72%

  • June 21, 2019
  • 3 replies
  • 804 views

On Windows 7 tried twice. Please provide assistance.

    This topic has been closed for replies.
    Correct answer bethmesech

    Just FYI, I have one system where I did install only 11.5, and everything works as expected. But I did clear Preferences, had already uninstalled previous versions.

    Sure, try to upgrade after clearing the preferences.


    My IT department was able to work with Adobe support to resolve the issue.  Seems it was an issue with my network permissions. 

    3 replies

    Emily_Serenity
    Emily_Serenity
    Participating Frequently
    July 1, 2019

    I had horrible issues getting this update. After a long chat with Adobe, we deleted all the other versions of Captivate off my computer and reinstalled from scratch. Sadly I also had to reinstall all the voices and assets too. I still think I'm missing parts, but at least it runs now. I am on Windows 10 though.

    M
    mgibbonstraining
    Participant
    July 2, 2019

    I'm having the same issue too - I just posted a question to get some help with this issue.  Having a non-fully functioning version of Captivate 11.5 will not work for me or the people I support.  I'm speaking for hundreds of users at my company as I'm the first adopter and handle all the upskill training.  I'm on Windows 10 as well.

    Lilybiri
    Lilybiri
    Legend
    July 2, 2019

    Understand the problem, but was not able to reproduce it, which makes finding a possible solution very hard.

    Did you clean Preferences before installing the upgrade? I had to do that to have the install functioning correctly.

    AJIT_M
    AJIT_M
    Inspiring
    June 22, 2019

    Hi Beth,

    I have sent you a private message. Please provide the requested information so that we can connect and look into the issue.

    Regards,

    Ajit

    Lilybiri
    Lilybiri
    Legend
    June 21, 2019

    You did clear Preferences?  Once the Update starts, normally Captivate should be closed, heard from some users that it didn't for them, that they had to do iit manually.

    I have it installed on one Win7 system as well, and had issues when installing. I did delete the eLearning assets from 11_0 (backupped custom ones) and could install after that deletion. Do not forget to have logged in the Adobe CC app (for the Adobe fonts in Captivate) while installing.

    bethmesech
    bethmesechAuthor
    Inspiring
    June 21, 2019

    Yes we did all that.  Still does not load.  Stops at 72%

    Lilybiri
    Lilybiri
    Legend
    June 22, 2019

    Forgot to ask: are you installing in the default locations, with default paths for cache and Captivate files?

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