Captivate 3 Not Reporting Scores to TEDS LMS

Report · Feb 16, 2010

Hello Everyone,

Thanks for taking a moment to read through this.

I'm trying to build a course in Cap-3, using the TEDS LMS (SCORM 1.2).

The course runs fine, but is not sending the scores to our LMS. I'm not the *most* techincal of folks, but I want to exhaust my troubleshooting first.

Here's what I've tried.

First:

Screen shot of the repeated failures (quiz is a generic 2 question quiz):

It's a little hard to see, basically it shows my three quiz results with "Failed" after each.

Each time I took the quiz, I passed with 100%. I set the pass threshold to 80.

Here are the steps I've taken so far:

http://forums.adobe.com/message/122880#122880

Attempted steps in PDF, adjusting HTML to increase SCORM API load time
Adjusted HTML to comment out one line
Added a blank button slide

http://forums.adobe.com/message/751946#751946

Attempted to change quiz information to the following:
-Complete/Incomplete
-Quiz Results Only
-Score
-Report Score (And Report Score and Interactions)

Same Forum:

Added a button on a new slide that executed LMSFinish() javascript.

All tests result in a failed result.

I know there's a lot of other technical tests I can run, but basically my only options right now are to modify things in Captivate and upload new tests to TEDS FTP.

If you feel I've exhausted all my options, I understand!

Thanks for your assistance.

Paul Trively

Report · Feb 16, 2010

I've not lookede through the previous thread, but you've done variations on the settings?

You have tried Pass/Fail instead of Complete/Incomplete? Generally, if you want a score to show, you need to use Pass/Fail. That's not always true, but a score is generally not associated with Complete/Incomplete in SCORM 1.2 (in my understanding).

Have you tried the lesson through any test suite outside the LMS itself? That'd be my next step. The ADL Test Suite is the 'offical' tool for such testing but isn't very user friendly. Otherwise I'd suggest Rustici's Test Track

http://www.scorm.com/scorm-solved/test-track/

or the Reload Editor (which I've not used and am not 100% sure is for SCORM validation)

http://www.reload.ac.uk

Run the lesson through some SCORM tester and see if the values passed are what you expect. If not, change the settings, publish, and test again. A lot more efficient, hopefully, than going through the LMS itself and allows you to possibly determine an LMS issue over a lesson issue.

HTH
Erik

Report · Feb 17, 2010

Erik,

Thanks for the reply, the Test Track website is a huge assett for my troubleshooting needs. I was able to upload my course and see that, according to the site, it's generating both the "Completed" and "Passed" marks that TEDS requires. This allowed me to call back TEDS support, to get some additional assistance on their end.

When I have the final solution, I'll be sure to return to post it.

~P~

Report · Feb 25, 2010

I'm curious to know what the issue was - I look forward to your followup 😉

Erik

Report · Feb 26, 2010

It turns out, it was the way we were reporting scores. We were setting mastery scores as percentages, but we had captivate sending total points. So our first class we built had only 20 points possible, and would send "20", which was below the 80 that the LMS was looking for.

Report · Mar 02, 2010

ah, the classic 'scaled' vs. 'raw' issue. I should have thought to mention that 😉

Yes, there needs to be consistency between whether you're sending percentages (scaled) or full numbers (raw).

One for the archives. Glad you got it sorted!

Erik