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rgcunningham
Inspiring
January 21, 2009
Question

Captivate 4 and Sennheiser USB Mic

  • January 21, 2009
  • 8 replies
  • 5082 views
I'm playing with Captivate 4. I can't get it to recognize my Sennheiser PC165 USB microphone. It works fine in Captivate 3. Has anybody else seen this?
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    8 replies

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    Anonymous
    May 9, 2009

    I am having the same problem with my Senheiser PC165 Mic.  Adobe Captivate 4 will not pick up the mic.   It works fine with Adobe Captivate 3.  I read one reply suggesting that sound drivers be removed and then the system rebooted.  Any help would be greatly appreciated.

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    rgcunninghamAuthor
    Inspiring
    February 10, 2009
    The same DLL file (nsaudio.dll) solution worked for me and my Sennheiser USB mic. Adobe tech support sent me a link to the new dll and I replaced the original one with the new one. Captivate then recognized and worked with my mic.

    However, on occasion the audio "stutters". (I can't think of a better way to describe it). That is, for a small fraction of a second the audio repeats itself. This happens at random spots in the wav file. Has anybody else seen this?
    S
    susannetic
    Known Participant
    February 10, 2009
    Not that I have noticed so far...and I've been using my new pals a good bit. Is the scenario random or do you see a patten I could try and duplicate? I've been working with imported power point presentations that bring their notes along...one click we have audio, another we have close captioning... VOILA! Very impressive demo for the not yet "captivated.". ooooo ahhhhhhh.....I average about 4 -6 lines of simple text narration per slide, about 26 slides max...no skipping to date
    I did notice that if I record at the audio setting of 96 kbps and then try to convert it down to 64 or lower ( bad, I know I just forgot to change prior ...) after recording (which I did with my own voice in C3 with no issue) the resulting audio sounds like it's coming from the bottom of the sea...if I set it at a lower setting to record I have no issue. I plan on using text to speech audio as is...It's a great time saver...(unless you have to edit)
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    Anonymous
    January 21, 2009
    I decided to uninstall my BETA and run what you have on my VISTA machine (HP-Quad Core...) I can reproduce your issue. It calibrates, it records, it will not play from any play buttons in CP4. You can't test what you did from the play buttons and that also means that you can't edit your sound in CP4.

    I privately contacted the Adobe developer that I worked with on this issue. I am a user of the product just like you and I don't work for Adobe so I cannot make any promises. I did my best to make Adobe aware of this issue. Now we wait.

    Joe C.
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    susannetic
    Known Participant
    January 21, 2009
    thanks...and I have tried uninstalling and reinstalling all of my audio drivers...to no avail (but the rest still works)
    I think I'll try to record my process and issue with captivate 3 (that might work) in case it's something we just may be missing...
    It's to be expected when you wait at the gate...and we might as well try to help for the "greater good" Thanks again for your time...
    All in all the good of 4 shines bright over this little glitch, don't you think? After I record my issue I'll try uninstalling 3...
    S
    susannetic
    Known Participant
    January 22, 2009
    I am currently on the 30 day evaluation - so they won't give me technical support. What was the fix - easy? If I can get this thing working and find I'm as happy with it as you, I''ll buy 5 seats for my company.

    Dave
    I own 3 and I'm on 30day eval for 4 as well...I think the fix is system specific...send a bug fix...:) They want it to work for all of us
    A
    Anonymous
    January 21, 2009
    I think that you should contact tech support because i clearly had issues in Beta with all of this. There is a shared DLL between Captivate 3 and Captivate 4 and that was the issue during Beta. Some people were OK other like me were not. I though we had this resolved.

    You can uninstall Captivate 3 and see if that helps. It worked for me in Beta, but again, they changed the drivers to work with Vista and XP and I thought that was resolved. The license file for CP3 stays on your system so you can reinstall it after you uninstall it. You'll lose about 15 minutes. In my case, i have lots of custom captions and things, but it retains your library of those. I have customized my DOT file and some of the HTM files, so I back those up.

    The better sound systems use the ASIO driver. When you go from analog to digital, the sound gets processed and there is a delay digitizing the sound and saving it to disk. The ASIO driver is a direct way to do the compression and digitizing and it is used by the big-boys in sound recording.


    Joe C.
    A
    Anonymous
    January 21, 2009
    Not sure that it helps. The device does show up in the list of devics at sournd setup. It works with all other applications and a "line-in" microphone and the microphone installed on the laptop both work. For lack of anything better to do, I'll try what you suggest.

    Thanks.
    S
    susannetic
    Known Participant
    January 21, 2009
    Here's what I have ...Sony Vaio laptop running Vista Home Premium
    control panel lists under
    playback
    realtek digital output -optical - That's generally disabled (for digital output devices - onlyuse on occasion)
    Speaker/Headphones
    SigmaTel Hi Def Audio Codec- the built in system sound
    HDMI
    SigmaTel HiDef Audio Codec- works with my tv/monitor-I disable when that isn't plugged in

    Recording
    Blue Snowball- Working
    SigmaTel High Def audio codec-Disabled

    My set up works perfectly in Soundbooth and that's where I'll do most of my own audio. For work I'll need to be able to record iin captivate with captivate.
    In soundbooth I have 3 input record devices to choose from
    Sound Booth 2.0 WDM Sound (selected -this works so I haven't changed it )
    Sound Booth 2.0 Direct Sound
    Sound Reality ASIO Driver (shows up in my control panel under Software and soundbooth drop down...not in my control panel Sound and this does not work if I select it)

    With the settings as I have listed above, my Blue Snowball mic works perfectly in the vista interface and in Soundbooth. I'd like to know I can use sound in Captivate4, but I'm very fond of Soundbooth and I don't want to have problems there.

    Before I go willy nilly uninstalling sound devices and changing driver settings around around I'd like to get a bit of a handle on what the problem might be and the least I need to rock the boat to solve it.

    With the exception of the Sound Reality ASIO driver, everything else has a purpose that I think I understand and basically know how to use. I'd love some input from Soundbooth users ...could I have a conflict in a setting there? I 've been switching back and forth between vista speech to text with my logitech headset and working on audio in soundbooth with no problems (one or the other plugged in and enabled)

    So my goal is being able to utilize audio functionality in Captivate4 without causing problems in Soundbooth CS4....

    don't want to jump from the frying pan into the fire...

    In summmary--- all all of my mics are recognized and appear to work in Captivate4, but of course there is no detection of sound if I calibrate in Captivate4 with either USB mic (although they calibrate and record perfectly in soundbooth and vista) I can only pic up my built in mic externally...

    so what's a girl to do???

    I agree with regard to Captivate3...I loved working with it ...but I could uninstall if I thought that would help ( I don't really see that it would). I'm 100% sold on 4 even with a hiccup or two...

    I'll keep reading...


    R
    rgcunninghamAuthor
    Inspiring
    January 21, 2009
    Well, I just tried my mic on a Dell laptop and it worked fine. It must be something with my desktop configuration. I'm running a Gateway with Windows Vista. The Dell laptop has Windows XP.

    More testing.
    A
    Anonymous
    January 21, 2009
    Does the microphone appear in the list of available microphone devices in sound setup? You must pick the right one.

    I use a Samson CO1U USB microphone and had these issues. During Beta I had several microphone problems. The development team was 12.5 hours ahead of me and worked into the night on a holiday to search for answers. Vista was yet another case and a few of us received a special test-case to find the solution for Vista. It all works because of these efforts.

    While waiting for a solution, I uninstalled Captivate 3 and also uninstalled my sound driver from Windows System and removed all supporting sound applications (usually installed with the sound driver) and then I rebooted. The reboot process found my sound driver and then everything worked fine. Windows XP and Vista are very good at finding sound cards and installing the drivers, but you must uninstall and then reboot.

    I do not recommend uninstalling Captivate 3 as a solution, but once you use Captivate 4, you will find no reason to go back and Captivate 3 will become dormant as you quickly get comfortable with the changes, lack of crashes and newfound compile speed.

    So I do recommend closing all applications and then uninstall your sound driver and related sound driver support software applications. Reboot and the installer will find the driver. You should check to make sure that you have the newest sound driver from the computer manufacturers website and then install that if possible. If all goes well, you'll have sound.

    Hope this helps a bit

    Joe C.
    A
    Anonymous
    January 21, 2009
    I'm having a similar problem. It won't recognize my Logitec USB microphone, yet other applications on my system do and I can record on them just fine. Moreover, Captivate DOES recognize my laptop system microphone when I select it, but the sound quality is unacceptable.

    Any ideas would be much appreciated. If I can't record, I won't buy Captivate - and my trial is already 10 days old.

    D
    S
    susannetic
    Known Participant
    January 21, 2009
    Unfortunately, I'm afraid I jumped the gun with my reply...although my mics are both recognized, they aren't recording...I usually record in Soundbooth, so I went through the motions in Captivate and it appeared to work...didn't bother to calibrate or I would have caught it before I misspoke...sorry, but to clarify, the only sound I am able to pick up with Captivate4 is my built in mic...I am set for mono and I think there is a mention in another of our forums regarding an issue with recording in mono...so I'll scurry over there to see what is being said...Mea Culpa once again...I'm generally more thorough. ...lets see what we can find out
    S
    susannetic
    Known Participant
    January 21, 2009
    Just tested both of mine ...My mic of choice is a Blue Snowball USB--- it is recognized and working fine... as is the backup usb logitech headset mic. Hope you find an easy fix.
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