Captivate 4 & Flash Player

[jaxped]

Captivate 4 - have installed the newest Flash player 11.4.402.265 and now have an error message when trying to start Captivate.  Error message is "The Flash Player for Microsoft Internet Explorer, is not installed or its an older version".

Can someone please help me to resolve this issue?

[RodWard]

You need to patch Captivate 4.

Details here: http://blogs.adobe.com/captivate/2012/04/adobe-captivate-4-and-flash-player-11-issue.html

[jaxped]

Wow that was quick. Thank you so much, much appreciated.

Jackie

[jaxped]

Hi Rod

Have just got the IT guys to install the patch (I don't have administrator rights!) and I still have the same problem.  Any ideas what could be wrong?

[Priyank Shrivastava.]

Hi There,

So your IT has replaced the exe and renamed the old one, can you please check the installed folder in Program files if you have 2 exe files in there.

Thanks

Priyank

[jaxped]

Hi Priyank

Yes - there are 2 exe files, one has _old attached ( the old exe file)

do you know of any other problems?

Thanks

Jackie

[Priyank Shrivastava.]

Can you please tell me the Operating system and the Flash player version which is installed in your machine?

Thanks

[jaxped]

Flash 11.4.402.265 & XP Service Pack 3

Thanks

[boni k]

FIGURED IT OUT: go to https://forums.adobe.com/message/7783346#7783346  for the solution.

[Guest]

Kudos to you Boni k!!! 

I too had this same problem and following your wonderful detailed instructions has resolved my Captivate 4 and Flash Player incompatibility problem.  Thank you so much.