Skip to main content
E
Els_Vdb
Participant
February 8, 2013
Question

Captivate 6 - Unable to create new project from PowerPoint pptx file

  • February 8, 2013
  • 2 replies
  • 4798 views

When I try to create a new Captivate 6 project via File / New Project / Project from MS PowerPoint, I immediately get the following error message: "Unable to import Microsoft PowerPoint presentation. The file may be damaged."

I am running Captivate 6 in admin mode.

When I try the same procedure with a PowerPoint ppt file, there is no problem. But, what I'm interested in is to import my pptx files since Captivate 6 now supports all animations, triggers,... thanks to the new 'High fidelity' feature.

Can someone please help me with this issue?

    This topic has been closed for replies.

    2 replies

    G
    GoodnWise
    Participating Frequently
    March 19, 2013

    I'm having the exact same issue. I can't open ANY .pptx file with Cap 6. I did, however, find a workaround that seems to be working consistantly (give this a shot and let me know if it works for you).

    1. Create a blank slide in PowerPoint (and save it as a .ppt file).
    2. Import that .ppt file into Cap 6 (you can import it right from the start up screen, "From Microsoft PowerPoint >").
    3. Click OK for the conversion (this should import fine since the blank slide is from a .PPT, not a .PPTX presentation).
    4. Click Insert>PowerPoint Slide...
    5. Select OK on the Import Slides After...screen
    6. Select your PPTX slide and click Open
    7. Now you should see the "Convert Microsoft Powerpoint Presentations" window with the "High Fidelity" checkbox available (which when clicked allows for Smart Art with animations to be imported).

    Can someone with the issue please confirm this workaround works for them?

      E
      Els_VdbAuthor
      Participant
      March 21, 2013

      Hi GoodnWise,

      Thanks for your response!

      Unfortunately your workaround isn't working, I'm still getting the error message "Unable to import Microsoft PowerPoint presentation. The file may be damaged."

      H
      hieu_hoang
      Participant
      May 27, 2013

      I has just fixed the same problem. Hope this help you.

      Issue : First a have an office 2010 64bit installed in computer, for some result i'm uninstall that and install office 2007 32bit. After that i'm install captivate 6 and have same problem.

      Resolution:

      I'm uninstall office and go to "Program Files" remove folder "Microsoft Office". I think we must clean everything. Uninstall captivate.

      Then reinstall office 2010 32bit and captivate everything work fine.

      vishu_13
      vishu_13
      Inspiring
      February 8, 2013

      Hi

      Welcome to Captivate forums

      The issue that you are facing is with a specific pptx or is with every pptx? Is that pptx saved on a shared drive?

      If it is specific to one pptx, try to create a new pptx out of your old pptx (just for testing) Like you can create a new pptx then copy and paste the pptx slides into new pptx, save it and then import the new pptx.

      One more step you can try is :-

      Create a backup of your original pptx and then remove few slides from that pptx. Say your pptx contain 20 slides, remove last 10 slides and then import the first ten slides pptx and import in Captivate. If it imports fine, then it means the issue is with last 10 pptx. Then try adding the 11-15 number slides in the pptx and then import. In this way you can rectify whether there is a particular slide or some slides inside the PowerPoint Presentation that are causing this issue.

      NOTE : The above steps are valid if you the issue is with specific pptx. Also do not forget to create backup of your pptx.

      Hope it helps

      Thanks

      VJ

      P
      pathansen
      Participant
      March 5, 2013

      I was having the same problem and discovered  something! After multiple attempts with trying to open a new project from a PPTX file from Captivate 6 welcome screen, I got the error message. I tried deleting slides to locate the problem -  per the suggestion -but it still didn't work.  Then I went to the top menu pull down and selected "new project" and "from PPT" and it imported just fine.  Captivate folks please fix this! It's silly!

      NOTE: Well, my suggestion above worked once. Then after that -- back to the same old problem. C6 will not import pptx slides on a consistent basis - you have to save as ppt. Seems that is going backwards technology wise.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices