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M
MizJC
Participant
November 21, 2015
Question

captivate 7

  • November 21, 2015
  • 1 reply
  • 138 views

I am getting an error message anytime i want to use the correct answers tab to set multiple answers in drag and drop. Can anyone help on how to fix this

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    1 reply

    Lilybiri
    Lilybiri
    Legend
    November 21, 2015

    I never had that problem with CP7, so will ask some standard questions. Do you launch Captivate as an administrator? Can you clear the cache? Is Captivate installed on your system, not on a networked drive? Are the paths for CP-files and Cache files pointing to folders on your system (look in Preferences)?

    If this is all OK, you can try to clean the Preferences. There is a file in the subfolder 'utils' of the installation folder of Captivate to do that. However you'll lose all customisation. To keep custom items, have a look at:

    Captivate 8.0.1 Install? Keep your Customisation! - Captivate blog

    The work flows explained in that blog post are also valid for CP7.

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