Captivate 8 crashes before preview loads

PROBLEM SOLVED:

Adobe have looked at the project file and think it might have been a problem with a playbar in the project that had been customised a bit.

So when I reinstalled captivate I then reverted back to the default playbar and disabled the playbar, the project now previews properly again and seems to be working fine.

Thanks for all of the replies and advice,

Much appreciated.

Just reinstalled the program and created a new responsive project then copied and pasted the old slides into the new project. All worked ok for 2hours until i started adding more advanced actions and shared actions now captivate crashes at 64% when trying a web preview.

My thinking is that the advanced actions that are coming over with the copied slides are now causing the crash but cant be sure.

Very frustrating problem, expert advice would be greatly appreciated!

Currently im getting a loading screen on preview and no further.

Has anyone ever encountered this problem before?

Urgent that i solve this issue a.s.a.p so any further help would be great

Hi I followed the advice from previous post but still not working. I relinked all of the paths to the correct local locations and relinked all of the assets in the project to the correct local paths. When i preview the project it gets stuck on the loading screen (see 2nd image below) and when I reopen the project all of the assets are unlinked once again ! (see 1st image below) The assets are pointing to the old dropbox location even after I have deleted dropbox from my machine and relinked them locally.

Any help would be great!

When you say:

"My project was created on dropbox along with all of the assets. When the program started to crash I cloned the project folder on my local machine and relinked all of the assets locally (offline)."

Are you saying:

    The CPTX file was stored in dropbox while you were authoring?

    The HTML/SWF assets were published to dropbox directly from Captivate?

    The HTML/SWF assets were published to your local drive, then uploaded to DropBox for testing?

Unless you are authoring, publishing and previewing the published files from a local drive, you are causing yourself extra work. Captivate will eventually corrupt your source file, causing you to loose hours of work, and start a complete rebuild of the file on the local drive.

STOP WORK NOW, close Captivate, move the files to a local drive (NOT a network drive) to the authoring machine, then reopen the application, check your application preferences to ensure the working folder and the CACHE folder are 1) local folders, and 2) not overlapping paths; and THEN open the working file. Your publishing path should also be local, and outside the paths for the working folder, and CACHE folder.