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J
jay fresno
Inspiring
January 23, 2016
Question

Captivate 8 puts big white boxes over captured slides

  • January 23, 2016
  • 2 replies
  • 452 views

I have both Captivate 8 and Captivate 9 installed. I recently needed to use Captivate 8 for compatibility with a client, and found that when I created a simulation Captivate put big white boxes over each of the captured slides. Only a small border of the captures shows around the edges of the white boxes. This never happened before installing Captivate 9. Does anyone know how to fix this issue in Captivate 8 so that the whole screen capture shows without a big white rectangle on each slide?

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    2 replies

    Lilybiri
    Lilybiri
    Legend
    January 23, 2016

    Captured slides do use the Blank master slide. It is very important not to edit or even delete that slide. Check also if you did not inherit that box from the main master slide on the blank master slide.

    Sent from my iPad

    J
    jay fresnoAuthor
    Inspiring
    January 24, 2016

    I'm curious as to why the Blank master slide should not be edited or deleted?

    Lilybiri
    Lilybiri
    Legend
    January 24, 2016

    Jay, because it is used for capturing. You can always duplicate the Blank master slide if you want another version, but for software simulations you need it to be "clean". I discovered this a couple of years ago after a long search for another user and put it on my list of ' To Avoid'. I doubt you'll find it in the Help.

    Sent from my iPad

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    January 23, 2016

    Sounds like the slide could be attached to a Master Slide with a white shape and the Properties of your slide is set to have Master Slide Objects On Top.

    Check the Slide Properties and check if this is the case.  If so, deselect that option.

    J
    jay fresnoAuthor
    Inspiring
    January 24, 2016

    The master slide was not on top. I did some experimenting by applying different themes. I can't say for sure because I didn't try applying ALL the themes, but it seems to happen only when the theme named 'White' is chosen in Captivate 8.

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