Captivate 9.0.2 + iOS 10 Audio not playing

Forum|Forum|9 years ago
September 20, 2016
12 replies
6665 views

Hi,

I've had SCORM courses working on an LMS for the past year with no issues. All have audio voiceovers and small videos in place. Now that iOS 10 has launched, the voiceovers don't play and the videos are skipped instead of downloaded. I haven't changed these course files so it appears something is no longer compatible in the new iOS and is affecting the playback of these courses. They work fine on a desktop, but not on an iPad or iPhone with iOS 10. (Wasn't an issue with iOS 9).

Has anyone else experienced this?

I don't think it has to do with the Cap 9 update since the files were created in the original 9 and were fine. I've tested a 9.0.2 file and it's the same result so it appears something amiss with how iOS 10 is handling the course files.

Any thoughts or advice?

Thanks so much,

Lisa

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adtiwari

Adobe Employee

Hi Lisa,

I verified sample 902 content on ios 10, for an Iphone 6 as well as ipad pro. Audio and video seemed to be working fine. I have hosted sample content on a webserver http://trycpcontent.com/leadgen_902/. You can verify if that works fine for your ios device.

Moreover, can you send me one of your sample content created out of cp 902 and share it(via dropbox) to CaptivateHelp@adobe.com?

Thanks,

Aditya

L

LeDesignAuthor

Participating Frequently

Hello Aditya,

I tested your sample content on my iPhone and iPad and it is indeed working. I will upload my files for you… perhaps I've got a setting or preference or something off?

Thanks so much for your help,

Lisa