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elizabethg82420867
elizabethg82420867
Participant
March 9, 2018
Question

Captivate 9 and publishing for Mac High Sierra

  • March 9, 2018
  • 1 reply
  • 478 views

I am a beginner Captivate user. I am trying to publish a training module with a quiz and a certificate if you pass. There is a place to put your name in the certificate on the second slide. I have tried to publish the module in every fashion possible for a Mac High Sierra school to use it. If I publish in SWF, HTML5, or both it works for the module and the quiz, but the certificate won't show. Does anyone have any thoughts that might help me with this situation? I can publish fine, but the Mac user cannot see the certificate in the end.

Thank you everyone. Be kind in your answers, as I said I am just starting out. 

    This topic has been closed for replies.

    1 reply

    Erik Lord
    Erik Lord
    Inspiring
    March 10, 2018

    There are some issues with the latest official release of Captivate and High Sierra. Check this thread:

    Is Captivate 2017 compatible with Mac OS 10.13 (High Sierra)?

    Skip down a bit, midway, for a post with a link to a possible hotfix

    or this may be better

    Captivate 2017 HTML5 Preview/Publish broken in OS X High Sierra (10.13 or higher) - eLearning

    See if that works, or at least check you have the patch applied.

    If so, then...hmmmm....

    Are you using the certificate widget?

    What if you try a piece with JUST that widget as a test... Does that piece show the cert?

    Lilybiri
    Lilybiri
    Legend
    March 10, 2018

    Sorry, Erik, but the user seems to use CP9. No hot fix to be expected for that older version.

    Im' sorry but version 9 is not compatible with your OS. It is good practice to check first if the OS is in the compatible list. The only solution will prboably be to roll donw your OS to a previous version. As Erik pointed out, there is a hotfix (because Apple did change some essential features, happened to many applications on Hig Siera) .

    Erik Lord
    Erik Lord
    Inspiring
    March 11, 2018

    (I missed the CP9 note in the subject, thank you for catching that )

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