Participant

Answered

Captivate 9 - Characters don't show up

Forum|Forum|8 years ago
April 7, 2017
2 replies
2934 views

Hello,

when I try to add characters (clicking Media/Characters), nothing shows up in the Assets window.

Several Categories are proposed but they are empty.

I looked up in C:\Users\Public\Documents\Adobe\eLearning Assets\Characters_9_0; there are dozens of characters in the Categories, but the PNG files they contain don't open. Photoshop says the format isn't recognized...

Any help/idea?

Thanks

captivate characters

This topic has been closed for replies.

Correct answer PhiDoZ

yes I performed both steps.

I'm going to install CP and Adobe_eLearning_Asset_LS21 on another PC; I'll let you know if it works.

Thanks for your help, and yes an Adobe support person opinion on that issue would be welcome.

Hi,

the problem disappeared after Captivate 2017 installation!

Thanks for your help.

warmstrong

Inspiring

I am experiencing this issue now. Never been a problem before. All of a sudden when I download an asset from learning brothers it shows up under the assets folder but will not show up in captivate. It also made me re-sign into the learning brothers site through captivate yesterday as well? I am not sure if something has been changed to the image and account authentication?

Lilybiri

Legend

Did you post this question on the website of the eLB? In CP2017 there is a bug, which can be solved by a hotfix. Which version do you use?

warmstrong

Inspiring

I have the same issue of not being able to download assets such as cutout people. I tried logging into eLearning Brothers but only to find that I do not have access to Cutout People...

I would suggest contacting eLearning Brothers by phone or use their chat option. They can possibly assist you with making sure your accounts are linked. Also, make sure when you log in for the first time through captivate you use the same login on the eLB website.

Captiv8r

Legend

When you look at those characters, do you also see a link to download?

I know Captivate ships with a very limited set of characters. You must later choose to download and install them.

Cheers... Rick

P

PhiDoZAuthor

Participant

Thanks for your quick answer,

I installed Adobe_eLearning_Asset_LS21 so I have plenty characters installed; I even downloaded some from eLearning Brothers; none of them show in the assets window.

I confirmed Captivate seeks for the characters in C:\Users\Public\Documents\Adobe\eLearning Assets\Characters_9_0 (I renamed 'Casual' to 'Casualxxx'; Captivate character category list has been updated).

I'm very surprised to see that none of the PNG files can be opened under windows...? Could it be the problem?

I uninstalled / reinstalled Adobe_eLearning_Asset_LS21 twice, it's always the same.

RodWard

Community Expert

Some of these installations are a two step process. the first step just unpacks the install files to a folder, usually on your desktop. Then the second step is to execute the setup.exe file in that folder. Are you sure you have performed both steps?

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