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toddc38058341
Participant
March 30, 2016
Question

Captivate 9 Fonts not recognized

  • March 30, 2016
  • 2 replies
  • 1184 views

Hi everyone,

We developed a responsive project on captivate 9. But, when we shared the file with client, the assigned fonts were not loaded, they changed to Times New Roman.

The client previously installed the fonts, but Captivate doesn't seem to recognize them.

We opened the same file on two different computers using captivate 9, and we did not have this issue, fonts loaded correctly.

Have any of you face something similar, any suggestions on how to fix this?

Thanks.

    This topic has been closed for replies.

    2 replies

    TinkerTrainer
    TinkerTrainer
    Known Participant
    March 31, 2016

    I ran into this problem, myself, after developing a few training modules using v9, then losing my primary hard drive. I had upgraded over the years from Captivate 5.5 and I use the Myriad Pro font a lot.

    When I reinstalled v9 on the new hard drive and opened my modules the fonts defaulted to Times New Roman. It wasn't pretty.  Myriad Pro was not provided by Captivate version 9 - it had been supplied by an earlier version.

    After I got the font series from another Captivate user and installed it, everything was fine. 

      Lilybiri
      Lilybiri
      Legend
      March 30, 2016

      Was he looking at the cptx-file or a published file?

      T
      toddc38058341Author
      Participant
      March 30, 2016

      Hi Lily, she was looking at the cptx.

      Lilybiri
      Lilybiri
      Legend
      March 31, 2016

      I have no idea why those fonts are not recognized, since you tell that they were with the same cptx on other systems. Are you totally sure those are the same fonts?

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