Captivate 9 freezes during software simulation

Forum|Forum|8 years ago
December 4, 2017
2 replies
279 views

Please someone help me. I have had Captivate for years, no issues. I am on a laptop now, and started having issues. Captivate would no longer record during a software simulation, or should I say it will not end, I must shut down Captivate completely. My IT gave me a new laptop, copied everything over, now the exact same thing is happening. I open any project, I have done new and old, once I click software simulation (manual or auto) it allows me to record (I hear the picture sound) then it will not allow me to end. then I lose the whole project. I can't be the only one!!!!!

Please help!!!!

Angela

This topic has been closed for replies.

angelamarie0826Author

Participating Frequently

I didn't before, but I found that and checked the block. Anything else???

RodWard

Community Expert

Make sure in Preferences > General for Default Locations that the folders being pointed to are on your local C drive, not somewhere on a network or virtual drive.

Lilybiri

Legend

Check your version number, it should be 9.0.2.437. I vaguely remember there were some simulation issues with the first release of 9.

Was 9 installed freshly or did you have alread an older version installed on that system?

Lilybiri

Legend

If you are on Win, do you Run CP as Administrator?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded