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Zoliver
Zoliver
Participant
January 16, 2016
Question

Captivate 9 Looks Pixelated on Retina Display

  • January 16, 2016
  • 3 replies
  • 782 views

I just downloaded Adobe Captivate 9 to my MacBook Pro with Retina Display, and everything looks horribly pixelated. I thought this version had retina display? Is there a setting I need to change? If so, I can't find it.

    This topic has been closed for replies.

    3 replies

    D
    danv69304528
    Participant
    March 21, 2016

    We're seeing the same thing. I suspect that Captivate is capturing at 72PPI. I'm guessing this... because on my retina monitor is looks horrible but on my non-retina external it looks as expected on a non-retina.

    Comparatively speaking, Snagit (screenshoting app) has an option "Save Using Retina Size". If you capture a 1440x900 (whole screen) on a Retina MacBook, and you CHOOSE that "Save Using Retina Size" option, you will end up with a 2880x1800 jpg.

    However, with Captivate 9, when you capture on a retina device, there is no option to capture at retina size and in the end you end up with 1400x900 sized screenshots.

    There also appears to be no setting anywhere in captivate regarding Retina.

    @Adobe - If there truly is no option anywhere to capture at retina... thats pretty blatant false advertisement.

    Sankaram
    Adobe Employee
    Sankaram
    Adobe Employee
    January 18, 2016

    Hi Zoe Oliver,

        May I know your OSX version? Can you send me( Sankaram@adobe.com) the screen shot of Captivate 9 and mention where you see pixilation?

    Also want to know how to set the resolution 1100 X 825 in your mac book pro?

    Thanks,

    Sankaram.

    Captiv8r
    Captiv8r
    Legend
    January 16, 2016

    Hi there

    Are you talking about the editing environment/Captivate application itself? Or what you create with it? Or both?

    Cheers... Rick

    Zoliver
    ZoliverAuthor
    Participant
    January 16, 2016

    Both - certain features in the editing environment look pixelated, such as text captions, as well as parts of some menus. When I publish a test document, the same elements appear pixelated. It really doesn't look very professional, so I am hesitant to develop additional content without knowing if I can fix this issue - thanks for any and all help...

    Zoe

    Lilybiri
    Lilybiri
    Legend
    January 16, 2016

    At which resolution do you create the projects?

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