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michaelb83346022
michaelb83346022
Participating Frequently
May 11, 2016
Question

Captivate 9 question slide not advancing on key stroke

  • May 11, 2016
  • 3 replies
  • 587 views

Hello Captivate community,

In Captivate 9 I have question slides (knowledge checks). They work fine for the most part.

If a user selects the correct response, clicks Submit, and hits the 'y' key they can advance. BUT, if a user selects the incorrect response first, then Submit, then the correct response, and Submit again, the 'y' key will not advance them. Clicking anywhere will advance them in this case. Does that make sense?

WORKS

Correct response > Submit > 'y' key advances

NO WORK

Incorrect response > Submit > Correct response > Submit > 'y' key does NOT advance

I cannot find any settings that would cause this. Any help is appreciated. Thanks.

    This topic has been closed for replies.

    3 replies

    A
    audj70814074
    Participant
    August 23, 2016

    has this been sorted - maybe check your timeline to make sure it's not just sticking further along the timeline

    michaelb83346022
    michaelb83346022Author
    Participating Frequently
    May 11, 2016

    Hi-

    I provide Infinite Attempts.

    Lilybiri
    Lilybiri
    Legend
    May 11, 2016

    That means that the user will have to answer correctly before being able to continue. You should provide the 'Retry message' if you want Infinite attempts. It will never advance in your setup until the answer is correct.

    michaelb83346022
    michaelb83346022Author
    Participating Frequently
    May 11, 2016

    You bet. And that's what happens. The problem is when they select the incorrect response first. Then click Submit. The message pops up telling them to try again. When the user then selects the correct response and clicks Submit - the correct message appears, but the key stroke to advance (y) does not function-only the click anywhere. So the user does get the right answer eventually but cannot advance with the keystroke whereas if they got the right answer in the first place the keystroke advance does work.

    Thanks for taking the time to troubleshoot this.

    Lilybiri
    Lilybiri
    Legend
    May 11, 2016

    How many attempts do you provide?

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